Zilch

Who we are:

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right? 

We’ve already done big things since launching in the UK in 2020. In our first 24 months, we gained a huge 3 million customers. And just 14 months into our journey, we earned double-unicorn status – the fastest company in Europe to do so *bragging-not-bragging*

There are some exciting projects coming up and we’ve got big growth plans. Want to join us?

About the role:

The People Partner at Zilch is a strategic and hands-on role responsible for managing various aspects of the employee lifecycle. You will collaborate closely with the People team, management, and cross-functional departments to develop and implement People programs and initiatives that align with our company’s values, goals, and overall vision. As a trusted advisor, you will act as a bridge between employees and management, promoting an engaging, inclusive, and high-performing work environment.

Day-to-day responsibilities will include:

• Employee Relations: Foster positive working relationships by providing support and guidance to employees and managers on a wide range of People-related matters, including performance management, conflict resolution, and policy interpretation.
• Performance Management: Support the performance evaluation process by providing coaching to managers on performance feedback, goal setting, and development plans for their teams.
• Learning and Development: Identify training needs and work with the Learning and Development team to implement effective learning initiatives and employee development programs.
• Diversity, Equity, and Inclusion: Champion diversity and inclusion efforts within the organisation, promoting a culture that embraces different perspectives and backgrounds.
• Employee Engagement: Implement strategies to enhance employee engagement and job satisfaction, conducting surveys, analysing feedback, and recommending action plans.
• Compensation and Benefits: Collaborate with the People team and management on compensation planning, ensuring market competitiveness and fairness across the organisation.
• People Policy and Compliance: Stay up to date with employment laws and regulations, ensuring that the company’s People policies and practices comply with legal requirements.
• Employee Communications: Facilitate effective communication between employees and management, providing regular updates on company news, changes, and initiatives.
• Employee Relations Cases: Handling end to end ER cases including disciplinaries, grievances, investigations, suspension, and dismissals.
• Complex Requests: Managing complex flexible working requests, reasonable adjustments, internal transfers and out of cycle changes.
• Risk assessment: Assessing and identifying the legal and commercial risks to the business in all practices.
• Compliance: Ensuring compliance with legal, regulatory, CIPD and Acas guidelines.
• Partnering: Partnering with senior stakeholders and managers to understand their business areas and adding value with advice and operations.
• Working planning: Workforce planning and advising on resource management.
• Understanding budgets, costs and forecasts.
• Consistency & Fairness: Ensuring consistency and fair practices across the company.
• Projects: Leading companywide and people projects as assigned by your line manager.
• Other: Other work as reasonably required.

What we're looking for:

Required

• Proven experience as a People Generalist, People Business Partner, or similar role, preferably in a

fast-paced tech or startup environment.

• Strong knowledge of People best practices, employment laws, and industry trends.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to build trust, influence, and collaborate with stakeholders at all levels.
• High level of empathy, cultural awareness, and commitment to diversity and inclusion.
• Proficiency with HRIS and other People-related tools and systems
• Strategic thinker with commercial and hands-on approach to problem-solving
• CIPD level 3 or 5 complete

Preferred

• Bachelor’s degree in HR/People Management, Social Science or a related field.

What we offer:

Compensation & Savings

• Pension scheme - 5% employee contribution and 3% employer contribution
• Death in Service scheme - 3x your annual basic salary to nominated beneficiaries
• Income Protection - up to 75% of annual basic salary to cover long term injury or illness

Health & Wellbeing

• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face)
• Prescribed medication
• In-patient, day-patient and out-patient care
• Mental health support
• Optical, dental & audiological cover
• Physiotherapy
• Advanced cancer cover
• Menopause support
• Employee Assistance Programme including
• Unlimited mental health sessions
• 24/7 remote GP & physiotherapy
• 24/7 helpline for emotional & practical support
• Savings & discounts on everyday shopping
• 1:1 personalised wellbeing consultations
• Gym membership discounts

Family Friendly Policies

• Enhanced maternity pay
• Enhanced paternity pay
• Enhanced adoption pay

Zilch App Rewards

• 5% cashback in Zilch rewards on purchases through the app
• £200 Zilch rewards bonus for WFH set up

Learning & Development

• Professional Qualifications
• Professional Memberships
• Learning Suite for e-courses
• Internal Training Programmes
• FCA & Regulatory training

Workplace Perks

• Hybrid Working 3 days in office
• Casual dress code
• Work related social events
• Free fruit, snacks, and refreshments in the office

Zilch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.