Job Title: Lead – Data Analytics – CKSI Analytics Chapter, Brokerage Domain
Are you passionate about generating insights that help teams develop great customer experiences and make strategic decisions that drive business performance? Come join a world-class analytics team and work in agile way to help teams uncover key insights to empower the creation of the best customer experiences in the Financial Services industry.
The Purpose of This Role
As part of CKSI (Customer Knowledge & Strategic Insights Group) and embedded in the Brokerage team, you will collaborate with a team of passionate and hardworking cross-functional members within your team and across Fidelity's Personal Investing business. Your team’s focus is to understand independent investors’ behaviors and needs across all digital platforms to find opportunities and create experiences that will improve their trading and investing experiences.
As a Lead in Brokerage domain, you will employ your analytical expertise working directly with business stakeholders on cross-functional – product development, customer experience, marketing, and technology – teams to generate the insights needed to more deeply understand customers and to develop high-impact, efficient solutions and experiences. You will work with stakeholder teams to generate insights employing multiple techniques: customer analytics (e.g., mine customer databases to understand customer audiences, uncover hidden patterns and inform targeting), digital analytics, cross-channel analytics (phone, web, branch), experimentation, and measurement of in-market tests.
In addition, as a member of the Analytics Chapter within Fidelity’s Customer Knowledge and Strategic Insights (CKSI) group, you will be part of the team responsible for maintaining / developing best-in-class analytical and research expertise, developing standards, and scaling self-serve data analytics, testing and experimentation approaches.
The Value You Deliver
The Skills that are Key to this role
How Your Work Impacts the Organization
The CKSI (Customer Knowledge & Strategic Insights Group) is a research and analytics group with a mission to proactively anticipate and predict our clients’ needs and future behaviors using Data, Analytics, Customer Research and AI Solutions, so we can deliver a more valuable client experience and generate stronger lasting relationships.
By being a part of the Analytics & Research Chapter in CKSI you and your work are playing a critical role in powering Fidelity’s future.
The Expertise We are Looking For
Location for This Role: Bangalore - EGL
Shift timings: 11:00 am - 8:00pm (these are the official working hours so as to enable overlap with the US; that said, associates can exercise flexi logins/logouts from office and work remote for calls/meetings with the US)
Data Analytics and Insights
Read Full Description