Functional Title Sr. IT Business Analyst
Recruitment Category Type Standard
Functional Category Information Technology
Grade IT.9
FLSA Status Exempt
Requisition Number 24-0263
Number of Vacancies 1
Job Level Non-Management
Job Code N/A
Job Description Summary
Organization Name IT Governance Services
Reports to Section Manager, Business Analysis
Full or Part Time Full Time
If Part Time how many hours per week
Regular or Temporary Regular
Position End Date (if temporary)
Work Schedule
M -F; 40 hours per week
Position Location Laurel
General Summary
This is a non-merit system, employment-at-will, long-term contract position.
The Sr. IT Business Analyst collaborates with business stakeholders to effectively:
- Identify, document & analyze current (“As-Is”) and future (“To-Be”) administrative or operational business processes for streamlining or other improvement
- Support business process re-engineering initiatives to improve WSSC Water efficiencies
- Lead the elicitation and documentation of business, functional, data, and non-functional requirements(which may ultimately be addressed via technological solutions)
- Support the IT Technology Working Group and IT partner initiatives
- Essential Functions
- Serves as Team Lead to IT Business Analysts, as assigned
- Leads business process analysis, use case analysis and business/functional requirements definition
- Leads the implementation of complex process changes
- Elicits, captures, validates and analyzes the business process/requirements of stakeholders in assigned lines-of-business
- Applies proven communication, analytical, and problem-solving skills to support subject matter experts in decisions regarding process optimization and technological solutions
- Researches and maps end-to-end views of legacy business processes
- Analyzes business processes and identifies and validates opportunities for streamlining
- Designs detailed end-to-end business processes based on confirmed understanding of process drivers and metrics
- Creates business analysis documentation including use cases, usage scenarios, process flows, data dictionaries, and requirements traceability matrices
- Analyzes operational data and provides a process for identifying system/operational problems and solutions
- Analyzes planned changes to assess impact on WSSC Water employees, customers, and stakeholders
- Utilizes best practices in leading organizational change management activities as new applications and services are implemented
- Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to software development and quality assurance teams
- Other Functions
- Mentors IT Business Analysts on business analysis discipline and IT Business Analysis process and procedures
- Performs internal QA of both internal and external IT Business Analysis deliverables
- Facilitates and leads process discussions, requirements elicitation and validation work sessions, workshops, and work groups
- Supports the functional configuration tasks and activities for software implementation projects
- Participates in cross-functional teams in enterprise IT systems improvement projects
- Performs other related duties as required
Work Environment And Physical Demands Business casual office environment
- Required Knowledge, Skills, And Abilities
- Knowledge of various methodologies for analyzing and documenting requirements and business processes
- Knowledge of software quality assurance best practices and methodologies
- Ability to independently lead and conduct business process definition and analysis, requirements definition, gap analysis activities, process optimization, and process risk assessment
- Proven ability to lead Business Analysts in successful business process definition and analysis, business requirements definition, gap analysis activities
- Knowledge of the Software Development Life Cycle and best practices for refining requirements in each phase
- Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
- Expert knowledge and understanding of MS Office software AND one or more of the following: MS Visio, Blueprint, StoryTeller, Signavio, Blueworks and JIRA software
- Proven ability to consistently and effectively execute tasks and meet deadlines under pressure
- Excellent analytical, negotiation, and organization skills
- Proven, expert ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience
- Outstanding customer, communication and interpersonal skills
- Ability to identify opportunities to automate processes for efficiencies
Minimum Education, Experience Requirements
- Bachelor’s degree
- 6+ years experience in IT business process analysis and requirements definition that includes:
- 4+ years experience independently leading business process analysis and requirements definition efforts
- Experience applying project management best practices in the management of IT projects
OR
- High school diploma (or equivalent)
- 10+ years experience in IT business process analysis and requirements definition that includes:
- 4+ years experience independently leading business process analysis and requirements definition efforts
- Experience applying project management best practices in the management of IT projects
Additional Requirements
Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter
Preferences
- Previous supervisory or team lead experience preferred
- Lean Six Sigma experience
- Industry certification in business analysis or process improvement (e.g., Certified Business Analyst Professional)
- Experience providing business analysis support in one or more LOB areas such as customer care and billing, infrastructure maintenance, asset management, maintenance and work management, etc.
- Relevant public sector experience
Salary $99,869 - $169,779
EEO Statement
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.
Close Date 04/30/2024
Open Until Filled No
Special Instructions to Applicants
Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
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