About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About this team
Our Vendor Operations team cultivates partnerships that deliver exceptional customer experiences. We oversee key relationships with BPOs, ensuring alignment on performance standards, SLAs, MSAs, and staffing. We use data and technology to continuously improve and advance our agent and customer experience . We take pride in developing robust ecosystems that set our partners up for success. Our purpose is scaling service excellence through strategic vendor collaboration. We monitor KPIs but also foster collaboration and growth. Our team is devoted to upholding service quality while reducing costs and driving innovation. We enable partners to excel, creating shared value that allows us all to serve our customers better.
About this role
Join our team as the Senior Manager of Outsourcing Partnerships for Customer Service, where you'll play a pivotal role in revolutionizing our customer aid strategy. This unique position offers the exciting opportunity to direct and advance our global BPO partnerships, directly impacting our customer satisfaction and operational efficiency. You'll not only have the ownership of our BPO strategies but also the chance to build and refine these relationships from the ground up. With direct exposure to C-suite executives and significant accountabilities in shaping our customer service approach, this role promises a dynamic environment with substantial impact and visibility across the company.
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
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