LAWRENCE UNIVERSITY

Position Description & Qualifications

SYSTEMS ADMINISTRATOR II

Reports to:Network and Systems Manager

Location: Technology Services, Seeley G. Mudd Library 3RDfloor

Primary Objective

The System Administrator II position is responsible for critical campus servers and systems. The system administrator’s responsibilities include system installation and updates, administering both local and cloud hosted services, troubleshooting hardware, software, and networking issues, as well as ensuring that all system operations run with optimal performance and security. The position requires a professional level of service and a commitment to customer service.

Duties and Responsibilities 

• Install, maintain, configure, update, and ensure reliable operation of Windows Server systems including Active Directory. Troubleshoot and resolve technical issues including access, print services and backup and restore operations.
• Monitor, manage and troubleshoot new user account creation processes, ensure timely user account removal, and appropriate access rights are assigned. 
• Monitor, manage and troubleshoot campus backup system including jobs, storage media, encryption and restore functionality. 
• Administer the University’s virtual server environment including management of the host systems, creation and removal of guest server systems, hardware and software upgrades and related storage systems.
• Administer Windows Server systems for file, print and application services.
• Administer various cloud services including Microsoft Office365 including Teams, SharePoint and other services, online client backup system, campus digital sign system
• Work with other members of the Systems & Network team to ensure that systems operate securely, reliably, and effectively.
• Maintain currency of knowledge and skills related to server systems, local and cloud services, networking, and related technologies.
• Perform other duties as assigned.

Working Relationships

Works closely with staff members in Technology Services as well as with personnel in campus departments in a flexible environment. May also interact with faculty, other staff, and students to support various information technology needs.

Knowledge and Skills

• Possess a Bachelor’s degree or greater in Computer Science or related field, or equivalent work experience.
• Training and experience with Microsoft Active Directory and Azure Active Directory.
• Training and experience managing a VMware or other enterprise virtual machine environment.
• Training and experience managing a Storage Area Network
• Training and experience with Apple ecosystem a plus
• Training and experience with Linux a plus
• Training and experience with networking a plus
• Experience working with disk to disk, tape and online backup systems. Veeam experience preferred.
• Ability to provide efficient and effective user assistance and instruct others in the use of computer systems, software and hardware.
• Ability to define project goals and work independently to complete projects while adhering to the established schedule.
• Ability to establish and maintain effective working relationship with other staff members within Technology Services and broadly within the university administration.
• A commitment and desire to stay abreast of ever-changing technologies.
• Excellent problem-solving, interpersonal, organizational and communication skills.

Employment Requirements

Must have successful completion of criminal record check, driving record check and reference checks.

We encourage applications from individuals who will help us create a more inclusive Lawrence by: (1) further diversifying the staff; and/or (2) demonstrating experience serving diverse populations and working successfully with diverse colleagues, and (3) showing interest in developing programs to address the needs of a diverse student, faculty, staff, and community.