Amadeus

Job Title

Senior Account Manager

Common accountabilities:

• Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.
• Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.
• Works independently within plan dictated by manager, with some guidance on most complex situations.

Specific accountabilities:

Develop existing accounts for the assigned small to medium customers, based on procedures defined.

Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency.

Identify specific requirements and expectations for existing clients.

Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame.

Monitor business costs.

In support to the Account Manager/Senior Account Manager:

• Execute & process the operational requests received from key customer. Provide a best in class service delivery within set targets & contractual SLAs
• Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved
• Ensure that key customers are informed in a timely manner of new product & solution releases
• Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
• Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
• Provide support to the Account Manager/Senior Account Manager for reporting

The incumbent receives some degree of guidance and is still acquiring higher-level skill and knowledge in his/her designated area of specialization.

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Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.