Taco Bell

Who is Taco Bell? 

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. That’s right… Taco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. And we don’t plan to stop there.

We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries. 

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más. 

And all of that comes with fun, year-round events like holiday and cultural festivities, development opportunities you can take advantage of from anywhere you are, and random recharge days – just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fans. 

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job: 

The Digital Technology Product Owner oversees our growing network of quick service restaurants. The ideal candidate has strong experience in restaurant technology and IT service management. Reporting to the Technology Director, they will be responsible for enhancing our technology systems and service delivery.

The Day-to-Day: 

• Provide leadership, vision and direction for the digital technology stack to ensure it will contribute to the company achieving its goals.
• Coordinate with various market point of contacts to tailor the digital strategy to best meet the individual markets needs.
• Develop productive relationships with cross-functional leaders throughout TB Europe to influence how digital technology can enable new sources of value for the restaurant.
• Accountable for all aspects of release and project management for the digital technology stack including the rollout plans.
• Ensure that software processes (including those of external service providers) are conducted in line with our policies, standards, procedures, and guidelines.
• Manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
• Conduct regular surveys of stakeholder satisfaction with applications, publish the results and, where necessary, implement action plans to improve satisfaction.
• Overseeing the assessment of the technical and business fitness of the application portfolio and their associated costs and risks.
• Facilitating the application governance process to gain consensus on a prioritized set of measurable business outcomes that applications must support.
• Working with stakeholders and the application governance council to define a prioritized set of business outcomes and application work to accomplish those outcomes within the limitations of the application budget.
• Overseeing benefits realization to ensure that business outcomes are achieved.
• Optimizing the cost, risk, and value of applications throughout their lifecycle.
• Assisting in making appropriate budget requests needed to fulfill the restaurant technology roadmap vision.
• Collaborating with key stakeholders to identify opportunities to continue to innovate and improve existing platforms for our digital experiences
• Own the relationship with all key vendors, including aligning roadmaps and priorities, escalation paths, and influencing key innovation ideas.
• Responsible for driving the creation of all necessary change management documentations including, but not limited to release notes, trainings, etc. to ease adoption into the restaurants.
• Develop and foster relationships cross-functionally and cross-brand to create a roadmap that will allow TB to achieve its ambitious growth plans
• Create strong relationships across the technology teams in all business units and the center to ensure TB Europe’s vision, strategy, and approach align with the global objectives for technology.

Is this you? 

• Bachelors ideally in Business, Product Mgmt, Engineering or Computer Science
• 5+ years professional experience in similar or related roles
• Experience working with digital and consumer facing technology, specifically with robust ecommerce and off-premise ordering solutions
• Passionate about innovation and technology
• Demonstrated strong problem-solving skills.
• Data driven
• Big picture thinker with ability to execute
• Flexible and eager to drive change
• Demonstrated ability to make clear, quick decisions and judgments in time-sensitive, pressure situations.
• Excellent executive presence, interpersonal and presentation skills
• Ability to think, plan and execute resourcefully, across multiple projects
• Thrives in fast-paced environment
• A team player who is accountable and flexible
• Experience managing projects, managing relationships and developing sell-in decks
• Consulting or strategy experience building business cases and creating proposals
• Restaurant or retail experience with an understanding of operational complexity
• Reputation for building strong partnerships across cross-functional and outside teams, and having solid negotiation skills
• Track record of thinking differently and producing innovative work
• Desirable: In-depth knowledge of tech systems in quick service restaurants (e.g., KFC, Taco Bell, Pizza Hut, Nando’s, McDonald’s).
• Desirable: Familiarity with Yum brands' technology systems like NCR, Acrelec, Deliverect, Punchh, and LineTen across channels.. 

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!

Work-Hard, Play-Hard:

• Company and performance related bonus
• Generous pension with up to 11% company contribution
• Private healthcare with the option to increase to include family cover and extra dental cover
• Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year
• 5 extra company recharge days a year
• After 5 years’ service, annual holiday allowance increases to 30 days
• We offer competitive maternity leave and flexible return to work options
• Pick n Mix Benefits to convert them into your very own benefits plans that’s unique to you - options include gym membership, health screening and travel insurance
• Hybrid work schedule
• Opportunity to taste a lot of Taco Bell!
• Recognition based culture and unique, fun events year round
• Hybrid work schedule 
• Discounts, free food, swag and… honestly, too many good benefits to name

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.