The City University of New York

Registrar Specialist

Job ID

28127

Location

John Jay College

Full/Part Time

Full-Time

Regular/Temporary

Regular

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POSITION DETAILS

ABOUT JOHN JAY COLLEGE

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. John Jay is laser-focused on fueling the success of our exceptional student scholars pursuing a justice-focused education. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students, nearly fifty percent of whom are first in their family to attend college, and many of them are immigrants or children of immigrants.

The College participates in the doctoral programs of the Graduate Center of CUNY and offers bachelor's and master's degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in a multicultural academic environment and are committed to cementing our culture of pride, distinction, and excellence.

POSITION DETAILS

We are seeking a dynamic and organized individual to join our team as a Registrar Specialist (HEOa). The successful candidate will be responsible for managing various administrative tasks within the Registrar's Office, ensuring efficient operations and excellent customer service. This role involves overseeing education verification requests, transcript systems, and registrar office correspondence, among other duties. The Registrar Specialist (HEOa) will also serve as the liaison with legal counsel for subpoena requests. The Registrar Specialist (HEOa) Assistant for the Office of the Registrar will report directly to the Deputy Registrar. The Enrollment Registrar Specialist will be responsible for the following duties:

• Manage education verification email and mail requests, ensuring timely and accurate responses.
• Oversee transcript systems and email correspondence, maintaining confidentiality and accuracy.
• Supervise email communications for the Registrar office email, addressing inquiries and directing messages as needed.
• Conduct in-person investigations with government agencies as required.
• Act as the liaison with legal counsel (JJC) regarding subpoena requests, ensuring compliance with legal requirements.
• Maintain student data integrity, including transferring and merging old records into CUNYfirst.
• Process pass/no credit requests and handle change of permanent address requests, ensuring accurate tuition and fee calculations.
• Develop and maintain a comprehensive "How To" training manual and process maps for the Registrar's Office.
• Coordinates apostille requests efficiently and accurately.
• Five part-time staff members, providing guidance and support.
• Train new staff in Student Information Systems (SIS), CUNYfirst and office procedures.
• Performs other duties as assigned.

QUALIFICATIONS

Bachelor's Degree and four years' related experience required.

PREFERRED QUALIFICATIONS

• Previous experience working in a Registrar's Office or similar administrative role
• Ability to handle sensitive information with confidentiality and discretion.
• Excellent organization and communication skills
• Knowledgeable of CUNY programs, such as CUNYfirst, Degree Works, Course Dog, and Schedule Builder
• Advanced knowledge of FERPA regulations and the Apostille process.
• Ability to meet deadlines, handle multiple assignments simultaneously, and be flexible with changing priorities.
• Supervisory experience is a plus.

CUNY TITLE OVERVIEW

Administers College registration operations under management direction.

• Coordinates registration services such as grade collection entries and changes, publication of semester course offerings, final examination schedules, classroom scheduling and requests for student information
• Promotes policies and procedures in compliance with local, state and federal rules and regulations; advises College personnel regarding the development and implementation of responses to regulatory changes
• Oversees the conformity of record release procedures to management policies and legal requirements, including the Family Rights and Privacy Act (FERPA) and other applicable laws and regulations governing the confidentiality of student records
• Creates and reviews student communications from the Registrar's Office; ensures transcript and Degree verification requests are handled in a timely manner
• Recommends and implements improvements to office operations; assists with strategic planning
• Prepares reports and analyses on registration activities
• May train faculty and staff on retention techniques, record-keeping protocol and/or registration systems
• May supervise office operations and/or department budget
• Performs related duties as assigned.

Job Title Name: Enrollment Registrar Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$62,411 - $68,004

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing the job posting on John Jay College website or in CUNYFirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:

• Go to www.cuny.edu and click on "Employment"
• Click "Search job listing"
• Click on "More options to search for CUNY jobs"
• Search by Job Opening ID number 28127
• Click on the "Apply Now" and follow the instructions

Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.

CLOSING DATE

Review of resumes will begin on April 1, 2024

Posting closes on May 1, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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