Chanel

Boutique Facilitator, Host, South Coast Plaza

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for a Boutique Facilitator, Host who is passionate about providing the highest standards of service to facilitate and support the client journey in our Boutiques. This position plays a critical role in being the first client interaction, greeting clients warmly and maintaining the flow of traffic. The Boutique Facilitator, Host will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed. 

What impact you can create at CHANEL:

• Facilitate in the seamless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols.
• Leverage tools and processes to help manage client wait times and appointments. 
• Assist clients by answering questions and helping facilitate a seamless experience to bridge the wait time and time in boutique.
• Maintain flow of traffic to ensure adequate service levels.
• Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc. Set realistic expectations with clients.

You are energized by:

• Genuinely welcoming and guiding clients
• Turning difficult situations into positive memories
• Providing the highest standards of service 
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection 
• Your curiosity to continuously learn and grow 

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Minimum 1 year of related experience 
• Moves with pace and energy while maintaining attention to detail 
• A people person who can work both independently and with others
• Minimum High School Diploma 
• Able to lift 15 lbs. 
• Must have flexible schedule with the ability to work late nights, weekends and some holidays

What skills you will learn:

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• The anticipated hourly rate range for this position is $23.00 through $26.00. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.

Benefits and Perks:

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Flexible Time and Hybrid Work Options:

Corporate/Home Office positions:

• Fully Remote: Role can be conducted from home office, may require occasional travel and/or visits to corporate offices/points of sales.
• Partially Remote: Role requires a minimum of three-days in-person office presence at the designated location/office.
• Work-Place Essential: This role requires 5 days in person office at the designated location/office.

Retail/Field/Boutique positions:

• Partially Remote:
• Fragrance & Beauty Field, Fashion Regionals, etc.: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld and support and create an elevated client experience. Eligible for flex time use. 
• Workplace Essential:
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
• Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years. 
• For more information, please navigate to the Fondation CHANEL website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
• CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time

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