Horizon Blue Cross Blue Shield Of New Jersey

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Job Summary:

This position will perform care management duties specifically targeting high-risk members within Medicare Advantage/Commercial risk adjusted populations to enhance the deployment of risk adjustment tactics. This position will work closely with the Care Management and Risk Adjustment Management (RAM) teams, including the RAM Manager & RAM Business Analysts to assess the health status of high-risk members on an annual basis and will work to engage these members in preventative care opportunities & screenings, including opportunities in provider office or retail settings if possible. This position is responsible for performing RN duties for members in Medicare Advantage/Commercial risk adjusted products, using established guidelines to ensure appropriate level of care, as well as, planning for the transition to the continuum of care and developing a member centric plan of care. When appropriate, there will be responsibility for ensuring members are engaged for annual wellness visits. This position will leverage analytical insights from RAM to create clinical strategies that drive encounters for high-risk members that support Medicare Advantage/Commercial risk adjustment initiatives. This position serves as a mentor/trainer to new RN's and other staff as needed. Positions involving the Medicare Advantage/Commercial risk adjusted population may require travel.

Responsibilities:

• Facilitates the navigation of high-risk members to appropriate settings of care for annual wellness visits, including outreach to members, providers and retail pharmacies.
• Coordinates transition of member from RAM RN to care management RN based qualification for CM program and member commitment to participation.
• Encourages member participation and compliance with care management programs
• Works closely with RAM Business Analyst and Manager to identify at risk members for engagement in Medicare Advantage/ Commercial risk adjusted markets.
• Provide onsite visits to provider office to educate physician or office staff on appropriate documentation and coding opportunities for risk adjustment.
• Deploys clinical engagement strategy to integrate clinical insights from multiple information sources, including RAM, member outreach calls, provider offices or retail pharmacies.
• Performs ad-hoc clinical outreach strategy development to highest risk members to support risk adjustment tactics. Interprets analytical reports as developed by the RAM team to deploy clinical outreach strategy.
• Develops & expands member outreach initiatives to eligible members, including driving potential physician or pharmacy visits.
• Assesses member's clinical need against established guidelines and/or standards to ensure that the services provided are medically appropriate to member(s) needs and aligned with benefit structure, and develops, coordinates and assists in implementation of individualized plan of care for members.
• Evaluates the necessity, appropriateness and efficiency of medical services and procedures provided. Coordinates with members, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome.
• Develops, coordinates and assists in implementation of individualized plan of care for members.
• Coordinates the delivery of high quality, cost-effective care supported by clinical practice guidelines established by the plan addressing the entire continuum of care including transitional care and communicates with multi-disciplinary teams striving for continuity and efficiency while managing the member along the continuum of care.
• Monitors member's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness.
• Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided.
• Documents accurately and comprehensively based on the standards of practice and current organization policies.
• Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes.
• Monitors member's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness.
• Performs other duties as assigned by management.

Education/Experience:

• Requires an associate's or bachelor's degree (or higher) in nursing and/or a health related field OR accredited diploma nursing school.
• Requires a minimum of three (3) years' experience in the health care delivery system/industry. Prefer experience with the elderly, frail and those with chronic conditions.
• Prefers a minimum of two (2) years' experience with health care payer experience.

Additional licensing, certifications, registrations:

• Active Unrestricted RN NJ License Required.
• Requires a valid Driver's License and Insurance.

Knowledge:

• Requires proficiency in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, and PowerPoint) and Microsoft Outlook. Prefers knowledge in the use of intranet and internet applications.
• Requires working knowledge of case/care/disease management principles.
• Requires working knowledge of operations of utilization, case and/or disease management processes.
• Requires working knowledge of principles of utilization management.
• Requires basic knowledge of health care contracts and benefit eligibility requirements.
• Requires knowledge of hospital structures and payment systems.
• Prefers understanding of fiscal accountability and its impact on the utilization of resources, proceeding to self-care outcomes.

Skills and Abilities:

• Bi-lingual proficiency preferred.
• Adaptability/Flexibility.
• Analytical.
• Compassion.
• Information/Knowledge Sharing.
• Interpersonal & Client Relationship.
• Sound decision making.
• Active listening.
• Organization Planning/Priority Setting.
• Problem Solving/Critical Thinking.
• Team Player.
• Time Management.
• Written/Oral Communications.

Travel:

• Travel primarily within State of NJ may be required.
• Positions for the exchange population are field based and will require up to 25% travel.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.

Salary Range:

$76,800 - $102,795

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.