Serco

FM Consultant - Hard Services

Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life". 

Your Opportunity

Serco is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.

Key Accountabilities

• Support the Senior Facilities Manager inclusive of all Hard FM aspects in the development of the Facilities Management Strategy of the project which formulates part of the overall Estate Operational Management Strategy of the project including but not limited to:
• Health, safety and environment.
• Plant rooms, service rooms, and other utility rooms.
• Back of House areas, including office space, storage, support rooms etc.
• Quantify the amount of space required for back of house areas and propose locations for optimization of the facilities management services.
• Front of house areas, including public access.
• Facade cleaning and maintenance.
• Building maintenance units (BMU) and storage.
• Car parking, etc.
• Review current CAFM systems available in the market and make recommendations
• Outlining the facilities management strategy of individual assets
• Outlining the facilities management master plan and delivery program.
• Advice and recommendations from a services delivery perspective on all issues raised
• Review and comment on facilities/asset management aspects of documentation and reports related to the Project
• Development of specifications with regards to O&M Manuals
• Assist & support the wider Serco team in the development of Estate Management tender documentation from an FM perspective
• Providing the required and necessary input with regards to Hard FM expertise & know-how
• Document and develop expectations of the stakeholders in terms of service levels and facilities management services deliverables that can be drawn or implied from the client’s documentation
• To assist with any functional requirements
• Ensure implementation an adherence for all event wide policies and procedures
• Promoting and recommending innovation best practices and green technologies in accordance with standards.
• Providing expertise, recommendation and know-how with regards to all Hard FM services to provide support to the Senior Facilities Manager in delivering Serco’s contractual obligations including but not limited to:
• Building Maintenance
• CCTV Systems
• Access Systems
• Air Conditioning
• Fire Safety
• Structural Maintenance
• Heating & Ventilation Systems
• Mechanical & Electrical Services
• Carry out other duties as directed by the Programme Director or member of the senior management team.

Specific Requirements

• 12+ years' experience, two years of which were in a similar role working within a highly dynamic and complex environment, with specific experience related to Hard Services facility management operations.
• Experience in managing Teams within the Facility Management industry
• Experience in working with multi-agency stakeholder
• Degree in engineering or equivalent
• Understanding of Hard and Soft Service operational dependencies and impact on other functions and non-operational directorates.
• Background in facilities management and operations
• Excellent verbal and written communication and presentation skills
• Ability to build a network across teams and key external stakeholders.
• Communicates well and consistently from Senior Management 
• An understanding of Facility Management contractors in UAE
• Experience in working with Government partners.
• Collaborates well with other business functions and a good integrator.
• Methodical thinker, with superior guest service focus Knowledge of international event or large facility operations
• Standard office software proficiency, Microsoft Project I Visio an asset
• Fluent in English (reading and writing), Arabic or other second language preferable
• Project Management
• Effective communication
• Ability to make difficult decisions.

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.