Al-Futtaim Group

Job Requisition ID: 160393 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Assist the Food & Beverages Manager in the execution of the IKEA Food Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations are directed at the highest standard way to strengthen the IKEA store’s position as the best home furnishing store in the local market

What you will do

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with guests, and give them a good reason to return.
• Always look at store through the eyes of customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Ensure guests have a great shopping experience always throughout the day.
• Contribute to making the IKEA store successful, high performing and capable of achieving sales growth.
• Work towards agreed goals and take appropriate action to ensure I meet them.
• Challenge costs by working in a lean, simple, cost-conscious way, using and sharing good examples and encouraging the team to discover smarter ways of working.
• Have an overview of the store business plan and IKEA Food action plans, and contribute to the action plan by supporting IFB seniors in implementing the plan.
• Be passionate about IFB products and actively learn about their content, origins and other benefits.
• Know top-selling products and three Aces and one King, and ensure they are available and clearly communicated and displayed at all times.
• Work with IFB leaders to actively contribute and support relevant marketing and in-store activities.
• Support in implementing range changes in a simple and cost-conscious way.
• Ensure IFB area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.
• Use local market awareness to give input to IFB leaders regarding range and pricing.
• Ensure the implementation and follow-up of the SOP rules and guidelines
• Work with IFB leaders to ensure all the co-workers in IFB area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
• Lead by example and support and coach colleagues on the job so they can meet the needs of our customers and grow professionally.
• Work actively to create an environment where the IKEA culture is a strong and living reality and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Take an active role in the team and co-operate when needed with colleagues in other parts of the store

Required skills to be successful

• Must have a strong customer focus
• Must have the ability to work in a high-volume, fast-paced, and constantly changing retail environment
• Must have analytical skills
• Must have multitasking capabilities
• Must be computer literate
• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must have proven leadership abilities and lead by example

What equips you for the role

• Must have an interest and knowledge of culinary or food service industry
• Must have a minimum of 2-3 years food service supervisory experience, preferably in a high-volume business
• Must have the ability to bring out the best in co-workers and to motivate and develop the organization

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…