Summary of Role
You will deliver amazing solutions to our customers who use our products to build amazing structures in the Construction Sector. Being an expert in knowing how software adds value to a quality supply chain by controlling heavy plant and creating sales transactions you will support our customers in the installation of our products both on site and remotely.
How You’ll Succeed
Deliver Customer Satisfaction with Implementations - Implement projects to meet customer expectations
Achieve Utilization Targets - Achieve billable utilization rates that are compliant with the company targets
Resolve Support Cases meeting SLAs - Provide a resolution to customer support cases that are within SLA
What You Bring
Proven experience in providing technical support, taking ownership of customers issue through resolution. Your patience allows you to aid those customers with limited technical computer knowledge.
A strong passion for helping people and businesses by identifying and solving problems.
Demonstrated ability to see the support experience through the customer's eyes utilizing a creative, empathetic and responsive approach.
Demonstrated ability to work under pressure and keep a positive attitude.
Excellent verbal and written communication skills
You thrive through your unlimited resourcefulness and keep current with both the industry and the corresponding technology and tools.
Who You Are
Drive Results: You consistently achieve results, even under tough circumstances.
Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Persuades: You use compelling arguments to gain the support and commitment of others.
Strategic Mindset: You see ahead to future possibilities and translate them into breakthrough strategies.
Ensures Accountability: You hold self and others accountable to meet commitments.
Action Oriented: You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Situational Adaptability: You adapt your approach and demeanor in real time to match the shifting demands of different situations.
All Company Core Competencies
Customer Focus: You build strong customer relationships and deliver customer-centric solutions.
Cultivates Innovation: You create new and better ways for the organization to be successful.
Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.
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