At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes—no code needed. As an Onboarding Customer Success Manager (OCSM), you will work with a wide range of innovative and impressive customers across our Mid Market and Strategic segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through their Onboarding journey, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable.
At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Customer Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our OCSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, education, and community programs will continue to nurture our scaled accounts. As a team, the scaled success org maintains a healthy renewal rate quarter over quarter.
As an Onboarding Customer Success Manager, you will be responsible for successfully onboarding new teams, whether brand new to Airtable or expansions within our largest accounts.
Your responsibilities will include:
Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience. The base salary range for this role is $79,600 - $107,800 for Austin, TX. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.
Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.
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