Service Express is looking for a talented professional who wants the opportunity to serve as a ServiceNow Admin for our organization.
The ideal candidate will have a strong background in IT service management and a proven track record of implementing and administering ServiceNow solutions. The ServiceNow Administrator will play a key role in the design, configuration, and maintenance of our ServiceNow platform to support various business needs and workflows.
Here’s what this position is all about:
- Administer, configure, and customize the ServiceNow platform based on business requirements and best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
- Design and implement ServiceNow modules such as Incident Management, Change Management, Problem Management, Asset Management, and Configuration Management.
- Develop and maintain ServiceNow workflows, forms, reports, and dashboards.
- Manage user access and permissions within the ServiceNow platform.
- Perform regular system upgrades and apply patches as needed.
- Monitor system performance and troubleshoot issues as they arise.
- Conduct training sessions for end-users and provide ongoing support and guidance.
- Stay current with ServiceNow releases and updates, and evaluate new features and functionalities for implementation.
- Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications.
What we are hoping you can bring to the Service Express team...
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow Certified System Administrator (CSA) certification is required.
- Minimum of 3 years of experience as a ServiceNow Administrator or similar role.
- Strong understanding of IT service management processes and best practices.
- Proficiency in ServiceNow administration, including configuring workflows, forms, and reports.
- Experience with ServiceNow scripting languages such as JavaScript, Glide, Jelly, and AngularJS.
- Familiarity with ITIL framework and its application within ServiceNow.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience with ServiceNow integrations and third-party tools is a plus.
We Offer:
- Salary range $70,000 - $90,000 depending on experience
- Workplace flexibility that empowers our employees
- Personal growth and advancement opportunities
- Paid volunteer hours and birthday off
- Several health insurance offerings that start on day one
- 50% health club membership reimbursement
- Company 401k match
- Salary Range: up to $90k based on experience
#LI-REMOTE
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.
Read Full Description