Job Summary
Metals USA is seeking an Inside Sales Representative in Ambridge PA. Metals USA is a solid, growth oriented, carbon steel (plate, beam and tube) distribution center servicing the defense, commercial, construction, aerospace and fabrication industries.
The Inside Sales Representative is responsible to direct sell to established customers and to develop sales prospects within the assigned territory. The Inside Sales Representative will grow profitable sales within a strategic and opportunistic segment.
Job Function
- Generates value added business and introduces products to established clients with the coordination of the Outside Sales Representative.
- Maintains key customers to ensure a continued base of profitable industrial business.
- Identifies the target lead decision maker to initiate the sale.
- Provides profitable transactional business through solicitation, quoting, email or other tools to grow the business.
- Estimates & quotes customer projects; plans and executes the sales plan; responds to the customer’s request and collaborates with cross-functional departments to ensure timely delivery of customer product.
- Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
- Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
- Assesses and maximizes the buying potential, profitability and product/service requirements of customers through creation of a sales strategy and action plan.
- Develops new prospects and interacts with existing customers to identify leads and increase the sales of products and services.
- Partners with customers within assigned territories to proactively identify long and short term needs and provide mutually beneficial solutions for products and/or services.
- Maintains customer records using appropriate automated systems.
- Schedules and performs cold calls and calls to existing customers in assigned territory.
- Highlights product features based on a technical knowledge of product capabilities and limitations.
- Answers customers' questions about products, prices, availability, and product uses.
- Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
- Regularly inquires and monitors customer satisfaction in regards to quality of products, services and deliveries.
- Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
- Develops or enters formal quotations into appropriate system or format and provides them to customers.
- Negotiates certain pricing and/or agreements, following established guidelines and/or approvals.
- Follows up with all quotes in a timely manner and according to policy.
- Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
- Acquires and regularly updates general knowledge of the metals industry, including potential customers and competitors, as well as business trends through trade association events and industry publications.
- Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
- Interacts with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
- Responsible for adhering to safety processes and protocols.
- All other duties and responsibilities assigned by management.
Required Skills
- 3 - 5 years of industrial sales experience; preferably in structural steel/fabrication
- Bachelor degree in business administration, Marketing, Construction Management, or related field is a plus
- Broad knowledge of principles and methods for showing, promoting, and selling products or services required.
- Broad knowledge of principles and processes for providing customer service required.
- Broad knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required.
- Broad knowledge of company product(s) and their uses required.
- Broad knowledge of the metals industry required.
- Ability to multi-task, prioritize, and manage time effectively required.
- Ability to effectively present information and respond to questions from groups of managers, customers, and the general public required.
- Excellent oral and written communication skills, particularly a strong virtual presence and listening skills required.
- Strong analytical and problem solving skills required.
- Ability to apply mathematical concepts such as fractions, multiplication, ratios and proportions to practical situation required.
- Ability to make sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.
- Ability to initiate and maintain cooperative relationships with co-workers and customers required.
- Strong computer proficiency and working knowledge of Microsoft applications required.
Metals USA offers a competitive starting hourly range of $ 25.00 - $ 27.50 with commission potential. Metals USA offer comprehensive benefits program plus upward mobility professional growth.
Metals USA provides equal employment & affirmative action opportunities to applicants and employees w/o regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Work Environment : Office setting controlled temperature environment
Travel : Up to 10%
FLSA : Non-Exempt
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