HOOPP

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:

HOOPP’s IT division pushes beyond corporate technological norms to bring our members, our Fund and our enterprise the most innovative, efficient, and secure solutions. We support one of the best pension funds in the world, and we need people who are passionate and up for a challenge.

Our IT Corporate Solutions Group (CSG) is looking for an experienced individual who can fill a permanent, fulltime Sr. DevOps Engineer (Network Infrastructure) on our IT for Enterprise team.

Within the CSG team there are various teams who work closely together on multiple initiatives, currently this team is more specific to the network. As a senior technical network infrastructure specialist, you will help design, maintain, monitor, and operate our network, datacenter infrastructure and cloud environment. You will join a team of engineers and analysts who are passionate about improving their systems and providing a great service to our internal stakeholders. We work fast, deliver high quality results, and promote innovation and efficiency.

Why you will love working with CSG:

• We are a valued part of the IT division that is foundational to HOOPP’s daily operations.
• We ensure the organization leverages the most effective cloud-based technology and software to allow cross-team collaboration while working in the office or remotely.
• We are responsible for supporting HOOPP’s divisions with strategic, configurable, and innovative solutions to solve business issues and enhance operational efficiencies.
• We are a hybrid work force, with our teams working remotely and onsite. We offer a hybrid flexible work model that embraces remote work in Ontario for eligible roles.
• Our efficiency, focus and hard work is complemented with a social and enthusiastic attitude.
• We are a diverse group of people and that is one of our greatest strengths. We are animal lovers, golfers, mountain bikers, hikers, amateur chefs and foodies, parents and game board enthusiasts. We are collegial and enjoy each other’s company. We push each other to be our best selves and we can’t wait to expand our work family.

What you will do:

• Actively participate in agile scrum practices, such as daily standups, backlog refinement, planning and sprint retrospectives
• Work closely with stakeholders to gather the business and technical requirements needed to design and implement cost-effective solutions.
• Work on daily operations, incidents, and requests as per the processes in HOOPP’s environment.
• Work on Initiatives (projects) in focusing on technical delivery and operational excellence
• Assess, Design, Build and Support new features / enhancements
• Create a safe, supportive, and participatory environment that produces ongoing mutual respect.
• Adhere to change management & incident management and other defined standards
• Lead the resolution of complex production issues spanning multiple systems and technologies
• Develop and maintain service metrics dashboards for all systems and dependent components
• Help support and sustain technology and process continuous improvements
• Regularly write and maintain internal knowledge base articles and participate in issue and team retrospectives
• Work with our Managed Services Provider(s) to provide uptime, product currency, and ensure we meet Service Level Objectives 
• Remain current on new features and developments in the enterprise space 
• Bring a security mindset to ensure HOOPP is protected and risks mitigated
• Demonstrate innovations, and support knowledge-sharing across other IT Agile teams
• Provide guidance and knowledge to team members, and promote efficiency, productivity
• Collaborate with vendor(s) and support the scheduling of upgrades 
• Improve system uptime and resiliency based on reported system performance data.
• Identify repetitive tasks and build tools / processes for automation
• Lead and/or contribute to design sessions, and support the community of subject matter experts
• Develop standards, patterns, and practices to improve services and platforms
• Support the maturity of HOOPP’s roadmaps, standards and practices, in collaboration with the Product Owner, architect(s), and Portfolio Lead
• Continuously improve the triage and escalation process for system availability
• Participate on the on-call and weekend rotation for afterhours support and incident management

Our technology stack

• Hyperconverged infrastructure for on premise storage and compute
• Multi-vendor networking and security stack with security as its core focus: Cisco Routing and Switching, DNA Center, Wi-Fi, Palo Alto Firewall, Dark trace, F5, SD-WAN
• Microsoft Cloud: IaaS & AWS Cloud: IaaS
• Cloud Networking: Azure Networking; AWS Networking; WAN Technologies, Express Route, Direct Connect, Azure Virtual WAN, VPN’s.
• Infrastructure as a Code: Ansible, Terraform
• Scripting with PowerShell, Python
• DevOps Pipelines

What you bring:

• Senior IT professional who is self-motivated, with deep analytic and problem-solving skills
• Diploma or Degree in Computer Science or equivalent combination of education and experience. 
• Minimum 7+ years of operations and project experience in progressively more senior roles including:
• IT Infrastructure
• Network
• Cloud networking (IaaS, PaaS)
• Security Operations
• Expertise and working knowledge in multiple areas listed in our technology stack
• In-depth conceptual knowledge and practical hands on expertise in IT architecture cloud infrastructure and technologies, scripting
• Experience working with IT operational processes (e.g. incident management, change management, logging and monitoring, security etc.) and deep knowledge of monitoring tools
• Strong knowledge of Agile practices such as Scrum or Kanban, MVP, etc.
• Strong knowledge of DevOps engineering
• Strong knowledge of cyber security and how to secure HOOPP systems
• Knowledge and experience with CI/CD and IT automation tools and practices (e.g. Azure DevOPs)
• Proficiency with cloud platforms such as Azure, AWS
• Understand the benefits of automation, experienced with automating repetitive work
• Hold relevant industry certifications (including, but not limited to)
• Azure / AWS Certified (Networking / Security Specialization)
• Cisco CCNA, CCNP, ISE
• PCNSA, CISSP, CCSP
• F5, Palo Alto
• Nutanix & VMware
• Innovative, motivated and a quick thinker
• Smart, humble and hungry to drive results in a team environment
• Lifelong learner who sees opportunity in every challenge
• Accepts feedback as a gift, and can provide effective feedback to teammates
• Strong self-awareness and high emotional intelligence, making you a trusted and valued contributor and partner
• Collaborative and a strong team player, adept at building relationships
• Able to thrive under pressure and pivot easily to adapt to change, based on business needs
• Passionate about “moving the needle,” being a change agent and an influencer of growth
• Satisfied in seeing your team’s ideas and dreams become reality to support the business’s objectives and mission of delivering the pension promise to our members