MGH & BWH Center for Clinical Data Science

Applications Analyst II Digital Complementary Applications - (3277092)

Description

The Opportunity

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. 

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Digital Complementary Applications team supports multiple applications and programs designed for supporting Finance and Administrative functions across Mass General Brigham enterprise, requiring varying levels of end-user support. The portfolio of applications includes but is not limited to: Qualtrics (Employee Surveys), Adobe Sign (eSignature), Ellucid (Policy Management), Graduway (Alumni Management), Student Placement, Einstein (Nursing POI/Contingent Workforce Management).

This position will specialize in supporting a broad range of employees across our member institutions. As a member of our team, you will be responsible for all aspects of the supported applications, including: developing in-depth understanding of the available features and modules; identifying and administering the optimal application settings per user requirements; provisioning access; and training/educating personnel in the use and functions of the application. In addition, you may be asked to support concurrent software platform and feature implementations, coordinate integration services, and provide project management support for the applications in the portfolio.

You will work closely with staff at all levels at MGB, external vendors and collaborators across Digital.

Principal Duties and Responsibilities

• Serve as the system administrator for SaaS applications such as Qualtrics, Adobe Sign and other products
• Provide ongoing support of the software applications by identifying, resolving, and escalating issues as needed for timely resolution
• Troubleshoot customer issues and proactively drive resolution
• Liaise with vendors and/or Digital colleagues to resolve issues, add system features, and support implementation efforts
• Use project/ticketing system to communicate with end users and manage project requests
• Develop, publish, and maintain documentation on application features, best practices and training content to support end-users
• Run reports and perform other tasks associated with the ongoing operation of the software environment
• Work independently with diverse sets of clients and manage a diverse set of tasks
• Participate in regular team meetings to discuss team activities, issues, and updates
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned

Qualifications

Qualifications 

• Bachelor’s Degree required 
• 3-5 years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements
• Strong technical skills
• Ability to deeply understand application functions and technical documentation required
• Strong written and verbal communication
• Strong interpersonal skills

Skills/Abilities/Competencies

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting
• Ability to document workflows and business processes
• Excellent interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
• Strong creative decision making, analytical and problem-solving skills
• Self-motivated, independent, and possesses the ability to learn quickly
• Excellent organizational skills and attention to detail
• Demonstrates excellence in project management skills (ability to multitask and prioritize work requirements) with a strong commitment to customer service
• Demonstrates excellence in project or application requirements gathering, including documenting user and systems specifications
• Proven ability to identify, triage, action plan, resolve or escalate issues; develop flexible solutions (work arounds) to meet evolving requirements
• Ability to run large and small-scale projects concurrently across various applications
• Skilled in establishing and maintaining effective working relationships
• Ability to deliver effective training programs and large group presentations

EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Primary Location

: MA-Charlestown-MGB 529 Main

Work Locations

: 

MGB 529 Main 

529 Main Street

Charlestown 02129

Job

: Business and Systems Analyst

Organization

: Mass General Brigham

Schedule

: Full-time

Standard Hours: 40

Shift

: Day Job

Posted Shift Description: Hybrid role requires remote and onsite.

Employee Status

: Regular

Recruiting Department: MGB Digital

Job Posting

: Feb 9, 2024

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