Apply

1,000+ Similar Jobs

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.

About Four Seasons Hotels and Resorts:

About Four Seasons Hotel Baku:

Located on the promenade on the shores of the Caspian Sea in the Azerbaijani capital, The Beaux Arts-style Four Seasons Hotel Baku offers the city’s finest accommodations in 171 rooms and suites, one restaurant and a bar, the exclusive enclave of the Jaleh Spa and Pool, lavish meeting spaces and ballrooms, and the signature service of Four Seasons hotels and resorts worldwide.

The Role of Reservations Agent/PBX:

The qualified applicant will have an excellent phone personality, superior computer skills and a thorough understanding of the room types, rates, occupancy, sales strategies and hotel operations as well as have a strong sense of guest orientation.

Reporting to the Reservations Manager, responsibilities and essential job requirements include but are not limited to the following:

Answer and direct phone calls in an efficient, courteous and professional manner to achieve maximum customer satisfaction
Provide information to prospective guests, coordinates details of each reservation to ensure guest’s satisfaction.
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Must be able to work all shifts including AM's, PM's, weekends, and holidays.
Must be able to analyze guest situations and make suggestions that meet and exceed the guests' expectations of the hotel.
Must be fluent in English, Russian and Azeri languages
Ability to analyze, prioritize, organize and follow up with a strong sense of urgency.
Excellent interpersonal and communication skills, both in email and by telephone.
Must be organized with the ability to handle multiple tasks.
Answer all incoming calls from the outside and channel them as appropriate.
Coordinate all in-house guests’ requirements pertaining to wake up calls, housekeeping orders and maintenance requests.
Ensure that all Reservations standards/PBX and Procedures are adhered

A degree or Diploma in Hospitality is an asset. Previous hotel experience in a Reservations is preferred but not obligatory. Knowledge of Opera PMS is an advantage

Candidate must possess valid work authorization in Azerbaijan.

Read Full Description

Apply

Jobs at Four Seasons
Similar Jobs

Confirmed 4 hours ago. Posted 30+ days ago.