Willis Towers Watson

The Role

Client Focus

• Perform day-to-day HR Services operations pertaining to Tier 2 Regional HR Services and Tier 1 country specific processes
• Ensure adherence to identified service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Teamwork

• Follow the defined processes in HR Services
• Participate in process efficiency, monitoring of workload and the implementation of continuous improvement projects
• Identify the potential for better team efficiencies and collaborate with the leader on their implementation

Integrity

• Responsible for keeping employee data accuracy and privacy
• Facilitate correct data entry for the new hires and keep the data records for the existing employees and putting the changes to the HRIS

Respect

• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer

Excellence

• Facilitate professional excellence through quality delivery of HR Services tasks, expertise in the process mapping and the process designing

The Requirements

• Bachelor’s Degree or equivalent in human resources, business or related field required
• At least 3 years of Team Lead/people management experience required
• Strong HR background preferably in a shared services setting
• Experience in a global scope
• Strong written and verbal communication skills
• Ability to plan and prioritise workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a ‘can do’ attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organised approach
• Quick Learner and self-motivated
• Flexible and Adaptable to Changes
• Working knowledge of Excel and Word needed
• Must be amenable to work on APAC shift

WTW is an Equal Opportunity Employer