Ernst & Young

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

As the operations manager (individual contributor) supporting the ey.com team, the candidate will be responsible for driving the delivery and implementation of the site migration activities in Adobe Experience Manager. The individual will help oversee, plan, and shepherd the end-to-end migration process of thousands of pages to a new platform. This will involve collaborating with numerous workstream owners and teams to schedule, organize and ensure tasks are assigned to appropriate resources to help guide projects to completion in a timely manner. Report overall project and individual site KPI’s to key stakeholders, monitor performance and report throughout the migration process.

Your key responsibilities

• Effective planning, monitoring and management throughout project lifecycle
• Ensure that operational activities remain on time and within budget.
• Develop, implement, and maintain quality assurance protocols
• Partner with cross-functional teams to Increase the efficiency of existing processes and procedures
• Drive, motivate, support, and provide direction to a large team within a time-sensitive and demanding environment
• Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance.
• Maintain healthy communication channels internally and externally
• Run day to day operations, identify potential conflicts or issues and proactively manage project changes
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost, eliminate errors, and deliver excellent customer service
• Analyze performance & project data for insights and action
• Own and manage the project operations dashboard
• Preparation and delivery of project management reports for senior management

Skills and attributes for success

• Experience working within a complex web environment with global and local branches (with language translations)
• Familiar working in content management and digital asset management systems, ideally Adobe Experience Manager
• Experience managing complex projects that have multiple moving parts. Prior experience individually transitioning large groups of users from one system to another is preferred.
• An eye for presentation and attention to detail
• Possess a mindset to learn things and undertake add-on responsibilities
• Prioritization of workload, agility for quick learning, ability to meet deadlines will be key drivers of success
• The ability to report on and measure project success by analyzing project data.
• Dynamic, enterprising, and driven person with ability to lead and inspire
• Strong communication & presentation skills

To qualify for the role, you must have

• Managed a large team or experience working with more than 50 members in complex environment
• Strong project management experience
• Extensive operations management experience driving efficiency, quality, and timelines

Ideally, you’ll also have

• PMP certification strongly preferred with In-depth understanding of project management methodologies
• Excellent interpersonal skills, including the ability to represent the company in a client facing role
• The ability to take responsibility for high quality and on-time project deliveries
• Proven ability to operate within a multi-client engagement
• Ability to understand and deliver on customer expectations

Technologies and Tools

• AEM tool
• Power BI
• Azure Dev Ops
• Microsoft Excel
• Microsoft planner/ Project management software

What we look for 

• Bachelor’s or master’s degree
• Minimum 5 years of work experience in using CMS tools such as AEM, WordPress, HubSpot, Joomla
• Minimum 8 years of overall experience in operations and managing a team of 50 and above.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.