Unisys

What success looks like in this role:

• This is a basic-level position in Applications Support.
• Strives for high levels of client satisfaction for the products/solutions supported.
• Capable of addressing questions regarding the installation, configuration and customization of the supported product sometimes with reference to others.
• Responds to Level 1 problems in a timely and accurate manner.
• Develops good skill level of expertise on products and solutions being supported.
• May research and resolve Level 2 support issues as required with supervision.
• May work on billable engagements as required to meet current client requirements.
• Has awareness of new services available.
• Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills.
• Attempts to reproduce reported problems.
• Documents resolutions to reported problems.
• Applies CMMi compliant best practices and promoting continuous process improvement.
• Has awareness of applicable work products and activities.
• Identifies product and documentation deficiencies.
• The incumbent may produce the following artifacts:
• Support Requests (Contacts)
• Trouble Reports (ClearQuest Defects, UCFs.
• #LI-AP1

You will be successful in this role if you have:

• Associate degree in computer science or related discipline.
• Minimum 1-2 years of working experience in systems administration, hardware and networking will be an advantage.
• Working knowledge of Windows network and Windows Server Operating Systems (Windows Server 2012, Window Server 2016, Window Server 2019 & above).
• End user application support experience with any client server based application running on Microsoft SQL server.
• Hands on working experience on Microsoft SQL 2008/2014/2022 & above. Microsoft Certifications (MCSE) would be advantage.
• Ability to effectively prioritize and execute tasks in a high-pressure environment. A team player with good communication & interpersonal skills. Possess the logic required to analyze and resolve highly complex technical and business problems.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.