Overview
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:
- Demonstrate detailed product knowledge when assisting clients to streamline their sourcing process
- Interacting with the clients over phone/emails to help them maintain their accounts/databases
- Will be involved in estimating project execution time, deadlines, procedures etc.
- Document all communication with the client in Cvent’s CRM software
- Strive to meet weekly performance metrics as well as quarterly performance assessments
Here's What You Need:
- Excellent communication skills (verbal and written).
- Experience in process that involves working on Custom tasks & Projects – preferably travel & hotel background.
- Strong business acumen, ethics and high integrity
- Experience in working on Microsoft Excel 2007 / 2010.
- Candidates should be ready to work night / late night shifts
- Must be articulate, organized, detail-oriented and have the ability to multi-task
- Quick learner, with a positive attitude and ability to work well within a team
- Should have 3-5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia clients
LinkedIn Remote Type
#LI-Onsite
Indeed Remote Type
N/A
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