Come join the true partner of global healthcare companies, Amplity Health. We continually challenge the boundaries of medical and commercial strategies to accelerate the approval and launch of new drugs to improve the lives of patients.
Field Manager – International Medical Solutions
Business Unit: Field Operations
Reports to: Senior Director, International Medical Solutions
Location: Field Based
Individual or People Manager: People Manager
About Amplity
Amplity Health is the true partner of global healthcare companies who builds transformational solutions by challenging the boundaries of commercialisation strategies to improve the lives of patients.
We do this through:
- Commercialisation – Amplity Health has the expertise, people and infrastructure to meet a wide range of commercialisation challenges
- Clinical & Medical Outsourced Solutions – Building end to end external engagement solutions and capabilities across clinical and medical affairs globally
- Consulting – Building end to end external engagement solutions and capabilities across clinical and medical affairs globally
- Remote Engagement – Alternative channels across the medical and commercial continuum to engage with HCPs and patients
- Field Outsourced Solutions – Tailored field team programs to meet a wide range of objectives and client needs
Purpose of Role
The Field Manager – International, within Amplity Health, has responsibility for leading and managing a team of field-based individuals (namely Medical Science Liaisons (MSLs), Patient Diagnosis Liaisons (PDLs), Clinical Trial Liaisons (CTLs) etc.) to deliver specific Client specific project KPIs.
This role has overall responsibility for directing and facilitating the recruitment process of field-based teams, on-boarding them into new roles and ensuring individuals have the correct therapeutic and product knowledge to safely and compliantly converse with HCPs at a peer-to-peer level.
Daily management of the field-based team is a key aspect of the role ensuring the effective implementation, execution and delivery of Client requirements to achieve key goals in specific locations and sites.
The specific deliverables being managed can vary and is defined in the contract Amplity Health holds with the client organisation. Meaningful management expertise may be deployed in the following areas:
- Implementation and delivery of overall Client strategy
- Setting and monitoring of KPIs
- Execution of key strategic plans in the field
- Consultancy services to Client in helping to shape and form localised planning
- Creation of internal and external reports
- Insight gathering to develop future strategy and create better solutions
- Performance management, appraisals and renumeration, pastoral care of the field team
- Training and coaching of field teams to increase skills and capabilities that drive outstanding clinical and scientific conversations and outputs
Individual coaching will be a fundamental aspect of this role together with regular appraisals and feedback, and field visits may be required. The Field Manager is responsible for ensuring all field-team members are appropriately trained and have the right support and tools to deliver high performance, and meet the strategic requirements of the Client and Company
Key accountabilities:
Clients – External/Internal
- Proactively manage the relationship with assigned contacts in client organisations and seek opportunities to strengthen and build new relationships; be “the true partner”
- Develop and maintain positive relationships with relevant stakeholders in the client organisation, referring business opportunities and insights to the B.D. Account Director
- Integrate the full range of Amplity Health services and capabilities into all client discussions as appropriate
- Encourage collaboration and innovation within Amplity Health to create exciting client solutions
- Role model Amplity Health values and represent our brand, demonstrating sound judgment and integrity in all aspects of the role
- Monitor project status/changes and develop solutions to address arising issues by engaging the People (HR) Team, Finance Manager and Account Director on issues that may impact revenue, client expectations or satisfaction, and issues related to public perception of the client organisation or its products
- Stay up to date on the industry and trends developing
- Use industry knowledge and news to identify potential new opportunities
- Assist as needed with the wider team on ad-hoc duties as required and as appropriate to the role
- Collaborate and meet regularly with colleagues and client as appropriate
- Share best practice and feedback to drive improved business performance internally
- Provide input to help shape business strategy, be the ‘voice of the field-based team’ and an advocate for their role and their contribution towards business and client success
- Gain engagement and support from all those involved in Client projects to deliver exceptional quality to exceed Client expectations
People
- Liaise with Talent Acquisition (TA) team to refine and finalise candidate search criteria and collaborate regularly during the recruitment process, providing feedback where appropriate
- Develop and maintain excellent relationships with relevant key stakeholders in the client organisation and communicate clearly and frequently with Account Director
- Be the ‘voice of the field-based teams’ within Amplity Health to ensure resources are aligned to the support their needs
- Conduct second stage interviews, co-ordinating client ‘Meet and Greet’ calls or meetings
- Work in collaboration with project managers to plan and implement assessment centres, ensuring full attendance and make final candidate selections
- Plan, oversee and facilitate induction and onboarding for new starters in collaboration with relevant departments
- Ensure relevant objectives and plans are in place to successfully manage end of probation discussions
- Translate programme/project requirements into operational task and Key Performance Indicators (KPIs) for successful execution of contracted deliverables
- Set expectations with team around performance, providing clear goals and direction and managing/removing any barriers to success; clarify appropriate communication routes
- Manage any employee relations and contractual issues or concerns related to employee terms and conditions in conjunction with the People (HR) Team
- Coach team to plan, conduct and follow-up on outstanding scientific exchange with external experts and Thought Leaders
- Use a coaching approach to enable team to grow and develop:
- Know strength/grow strength
- Observe and listen
- Ask insightful questions
- Capture outputs to ensure there is a clear action plan to enhance performance
- Identify training needs and facilitate interventions utilizing Amplity Health’s LMS to meet these needs e.g. coaching sessions, workshops, remote learning and working with Client lead to understand costs and budget implications
- Ensure team members are equipped with appropriate IT software/hardware, understand how to use it and have access to support services e.g. helpdesk
- Motivate, retain and develop field teams to progress towards an aligned vision and goal
Processes
- Liaise with the People (HR) Team to raise employment contracts and necessary onboarding documentation.
- Approve absence requests in accordance with company guidelines
- Manage all employees in accordance with Company policies and country standards e.g. absence, disciplinary, performance etc.
- Monitor individual and team performance against KPIs, collate insights and prepare client reports that add genuine value to client’s therapy area strategy
- Respond to queries and questions related to client projects in a timely and supportive way
- Share relevant Amplity Health and Client procedures and processes to ensure team operate within a compliant framework and in accordance with legal requirements
- Conduct regular field-visits (if required) and undertake regular 1:1s (face-to-face or remotely, depending on geography)
- Work closely with the wider team and business to ensure key information and feedback is shared, in order to improve future proposals and client offerings.
- Plan and create necessary processes to capture feedback and “next steps” for end of projects, ensuring full collaboration with all departments.
- Work with TA to develop process for exploring any and all opportunities for redeployment of employees to relevant projects
- Work in conjunction with People (HR) Team to process any leavers
- Work with the Account Director to capture any feedback related to projects to inform future proposals.
- Create and produce timely reports as required by the VP, International Medical Solutions
- Through keeping up to date with the industry, drive new ways of working and process improvements in line with industry news and trends
- Develop and implement appropriate processes to ensure operational effectiveness of team
- Share insights and business opportunities with the Business Acquisition (B.D.) team for follow up
Financials
- Always negotiate offers in line with budget prepared and where these exceed outlined budget, liaise with Finance and client to gain approval
- Ensure self and team operate within any financial budgets allocated
- Approve all travel and expenses incurred by team in accordance with company policies and within agreed timelines
- Provide input into any financial planning and control procedures as required
- Ensure team has access to and understand how to use financial systems
- Always operate in a cost-efficient manner
- Support PMs through financial processes to ensure accurate latest budgets are used
- Assist with any forecasting and financial data that Business Acquisition or Finance may have
- Demonstrate ROI with all activity where possible
- Assist as needed with wider team on ad-hoc duties as required and as appropriate to the role
Technical
- Maintain the required technical and scientific expertise including competitive landscape and pipelines
- Maintain up to date and relevant knowledge of therapy area, clinical papers, patient treatment pathways and client products and support team with training in this area
- Comprehend and communicate complex technical and scientific information and terminology
- Establish and maintain relationships with national and international Key Stakeholders to drive client’s medical strategy. Role model excellence in scientific exchange
- Accompany and support team at national and international congresses, if required by client
- Understand aspects of healthcare environment that may influence client’s medical strategy and provide input and insight to help drive success
Essential Skills, Knowledge and Experience
- Educated to degree level or equivalent – scientific field highly desirable
- PhD or MD equivalent highly desirable
- 2+ years prior experience in pharmaceutical or healthcare including understanding of drug development
- Demonstrable experience of people management ideally 2+ years
- Critical appraisal of scientific data
- Fluent English
- Knowledge of compliance framework for field-based medical roles
- Knowledge of industry codes of conduct
- Therapy area knowledge and/or experience highly desirable
- Knowledge of payer environment and principles of health economics highly desirable
- Knowledge of Capability Development and/or recruitment of outsourced teams desirable
- Demonstrable experience working in a fast-paced environment
- Proficient in the use of Microsoft Office packages
- Solution driven with the ability to work collaboratively
- Exceptional customer focus
- Exceptional listening skills to fully understand client requirements and needs, with the ability present workable solutions
Other requirements
- Ability to travel UK/Globally (as required)
- Fluency in at least one other language, highly desirable
Values
These are our company values that we expect all candidates and potential employees to embody as these values strongly underpin our culture:
- Excellence
- Passion
- Integrity
- Innovation
- Collaboration
Performance Competencies
These are core traits we look for in all candidates and potential employees. They are assessed throughout the interview process:
- Planning and organisation
- Drive for results
- Communication skills
- Customer focus
- Technical expertise/knowledge
- Problem solving and decision making
Amplity Health is an equal opportunities employer - if you require any reasonable adjustments to complete your application or attend an interview, please contact People (HR) Team on people.team@amplity.com
ABOUT US
We have a 40-year track record of delivering solutions for Pharma and Biotech companies large and small.
Our wide-ranging capabilities include clinical and medical outsourced teams; clinical and medical capability development; companion diagnostic and precision medicine solutions; medical communications; expert engagement; remote and field solutions for patients, payers, and physicians; and strategic and access consulting. Therapeutically, we cross many areas but have been a leader in oncology and rare diseases.
Our one-of-a-kind Insights database offers clients a detailed view into patient–provider interactions and provider treatment rationale not found through any other provider.
Every offering, every touchpoint, every solution is designed to ensure our pharmaceutical client’s patients gain access to and benefit from the best medicines for the right reasons.
OUR CULTURE
Our company values align to our partnership vision and define our culture. These EPIIC values are reinforced in our people, our processes, and the solutions we provide for our clients: Excellence, Passion, Innovation, Integrity, and Collaboration.
We believe that delivering on true partnership for our clients begins and ends with our own team, which is why we relentlessly recruit and maintain teams devoted to living our EPIIC values. The result? An inclusive, collaborative, and respectful culture we are proud of. We hold one another accountable to maintaining a safe workspace where we challenge one another to bring our best selves to work each day.
You will never feel unsure about how our EPIIC values look when lived out. We make conscious efforts to model and reward behaviors that remind our colleagues, clients, vendors, and partners what we stand for.
We foster a sense of belonging by ensuring contributions are heard and respected. We want every member of the team to feel like they have a voice and they can use it. Constantly challenged and always supported, each member of our team is empowered to create innovative, meaningful outcomes for our clients.
Opportunities with Amplity offer competitive compensation and dependent on the opportunity could include a comprehensive benefits package and 401K benefits.
To learn more about us, visit our website at amplity.com or our social media pages, linkedin.com/company/amplity-health and twitter.com/amplityhealth.
CELEBRATING DIVERSE PERSPECTIVES
We passionately champion a culture of belonging, with transparent company practices that drive diversity, equity, and inclusion. Our commitment to inclusion is core to who we are. We welcome people with diverse backgrounds and perspective who ignite curiosity and challenge the status quo. As a provider of services across 6 continents, our team is as diverse as the clients we serve and the countries we work in.
We seek to create an inclusive, fair, and respectful environment that celebrates the individual differences and unique perspectives each person brings; where everyone feels a sense of belonging and can be their true, authentic, and best self.
As an equal opportunity employer, we welcome everyone to our team. We promise to maintain a safe working environment where team members can thrive. The IDEA – Amplity’s Inclusion, Diversity, and Equity Alliance – makes sure of it. The IDEA helps our organization embrace diverse business practices, creates a sense of community through colleague resource groups, reminds our leaders to sponsor and embrace diversity, equity, and inclusion, and encourages cultural competence and awareness through company-wide resources for learning.
Our commitment to diversity spans our people, our processes, and our suppliers.
OUR DIVERSITY POLICY
We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
Read Full Description