Expedia

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Principal User Experience Researcher

An indispensable and highly influential individual contributor who drives programmatic, high visibility research and thought leadership across the organization, is essential to cross-functional teams, and provides direction for improving large or complex areas of the user experience.

We’re looking for a Principal Quantitative User Experience Researcher who can help us measure customer experiences on a global scale for multiple brands, across devices and platforms, in a dynamic and collaborative environment. As a Principal Quant UXR working on our Traveler Feedback and Experience Measurement Team, you will work with designers, analysts, product managers, and engineers to measure the attitudes, experiences, and interactions across the Expedia travel landscape. We are seeking someone with a creative streak, a love for science, and the desire and skills to deliver quickly. If you are a problem solver with a strong sense of curiosity that is grounded in cognitive sciences, this could be the role for you!

What you’ll do:

• You will define strategy for programmatic user research and provide recommendations for a functional area.
• You will plan and manage user research programs.
• You will mentor others on research techniques.
• You will incorporate research and insights across multiple disciplines, and use storytelling and persuasion to connect vision, strategy and action plans to advocate on behalf of our customer.
• You will advocate for the work of the User Research org to stakeholders, lead-level peers, the wider organization and industry.
• You will lead collaboration with key stakeholders and contribute subject matter expertise to develop unique solutions to complex issues.
• You will incorporate insights from internal and industry research support product development or brand strategy.
• You will develop and promote frameworks that help product and brand teams fully understand who their users and customers are, what behaviors they exhibit, and what their needs and pain points are.

Who you are:

• Master’s or PhD or Equivalent Experience; Human-Computer Interaction (HCI), Human Factors, Psychology degree or relevant experience is applicable.
• Expert in the following methodologies: survey development, psychometric development, experimentation, hypothesis testing, key driver analysis.
• Expertise in statistics, power user of R, Python, and/or SQL.
• Has a strong understanding of user-centered design including Research moderation or fielding, Research design, Research reporting, and User-centered design. Able to connect the dots between multiple methodologies and disciplines.
• Preference for candidates with experience working with or on Voice of Customer (VoC) teams. 

The total cash range for this position in Austin is $221,000.00 to $309,500.00. Employees in this role have the potential to increase their pay up to $353,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. 

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. 

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.