BASF

Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. 

Our products reach every single employee in BASF Group. Our systems cover global payroll, time management, HR data management & employee self-services as well as travel management. In addition, we enable BASF to hire the best talent and to develop their full potential through our talent management product suite. We are, as well, delivering and supporting HR ServiceNow capabilities to improve our stakeholder experiences around HR knowledge and inquiries.

For the HR Service Management product team, we are looking for a UI/UX Senior Designer & Developer to design, develop, support, and evolve the user experience around Human Resources Service Delivery portfolio (HRSD) -within the ServiceNow cloud-based platform- by making our digital solutions available through an intuitive and easy-to-use interface.

The UI/UX Senior Designer will closely work with a team of senior ServiceNow consultants and developers to create prototypes, perform test products and ensure that the final product meets all user requirements.

It will be required for the UI/UX Senior Designer to apply early user research as the basis for granting a successful and intuitive customer interaction in ServiceNow Portal and Mobile applications.

Demonstrated experience in graphic and/or web design is also expected.

Finally, being the regional responsible for addressing local support as the person of contact of the Human Resources Service Delivery (HRSD) product team.

Responsibilities and Key Outcomes 

• Work with HR ServiceNow Senior consultants and developers, product managers, business customers and providers to define the minimum viable product (MVP) that satisfies the business needs around HR Service Delivery in the portal and mobile applications of ServiceNow platform.
• Support the product manager, platform architect and platform owner, as part of the DevOps team, in the development of the strategy of HR services offering and user experience while accessing to the portal and mobile contents of ServiceNow HR solutions.
• Create and maintain solid customer relationships as the regional person of contact for Human Resources Service Delivery (HRSD) product team.
• Understand HR business process needs and design the appropriate user interface to support the flows and solutions in ServiceNow, based on platform and enterprise best practices.
• Translate stakeholder needs into user-friendly designs to utterly have a direct impact on the customer's user-experience. 
• Conduct user research during UX design in alignment with the product owners to ensure that the development solution meets customer expectations.
• Create and/or support the creation of training materials for the functionality and processes in scope (SOPs, standard routines, video-teasers, and guided tours).
• Act as an advisor to process owners, stakeholders, and other team members around user experience optimization.
• Identify gaps in existing functionalities and options for improvement based on users’ insights, out of the box functionality and process integration.
• Responsible for identifying security & compliance requirements, including roles, associated with in scope process and ensure they are considered in the solution design.
• Partner with business and IT to elicit, analyze, translate, and document business requirements, pain points or opportunities into IT requirements.
• Work with business partners to conduct/support paper-based design, POCs, solutioning sessions, and MVP taste-testing all along the life cycle from business demand to value delivery.

Job Requirements 

Minimum requirement to carry out the work – you might want to point out “additional plus/nice to have skills” that are not mandatory.

Education and work experience

• A bachelor’s or master’s degree in relevant Business/IT studies with at least 5 years of experience in a similar role.
• 5 + years of working experience in UI / UX designer. 
• 4 + years of experience as and implementation as a front-end developer.
• Expert knowledge in JavaScript.
• Expert knowledge of modern UI technologies like HTML5, CSS3, DOM, Ajax
• Knowledge of one or more client side MVC/MVVM frameworks, preferable AngularJS or Bootstrap.

Technical & Professional Knowledge (mandatory)

• Expert knowledge in JavaScript.
• Expert knowledge of modern UI technologies like HTML5, CSS3, DOM, Ajax
• Knowledge of one or more client side MVC/MVVM frameworks, preferable AngularJS or Bootstrap.

Soft Skills

• Team player with strong interpersonal abilities.
• Self-management skills to optimize teamwork within international teams.
• Excellent listening and communication skills to understand, address, and support customer needs. 
• Proactivity and dynamic attitude to steer ServiceNow HR solutions within the regional idiosyncrasy.
• An entrepreneurial spirit and the ability to foster a positive and energized culture.
• A growth mindset with a curiosity to learn and improve.
• Fluent communication skills in English and Mandarin (spoken and written).

Technical & Professional Knowledge (additional plus/nice to have skills)

• Technical consulting skills.
• Ideally business consulting experience in IT/Digitalization of Human Resources.
• Experienced in Enterprise IT infrastructure technologies and support lifecycle requirements.
• Familiar with SAFe or similar Agile methodologies and practices.
• About 2 years of working experience around ServiceNow applications.
• Good database knowledge: SQL, T-SQL, MySQL, SQL SSRS.
• Familiarity with object-oriented programming and testing frameworks.

As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here. 

Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF – we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF. 

Further Information at BASF Digital Hub Kuala Lumpur