Facilitate the eProc Systems and Tools for Purchase Order Management utilizing diverse company software.
Adhere to, educate and enforce eProc tool usage guidelines, and all corporate Purchasing policies with User groups.
Perform sanity check on purchases and amends if necessary.
Request clarification to the requestor.
Triage the purchases classifying them for tail management, sourcing buyer involvement or approving them.
Propose catalog creation when opportunities arise.
Point of contact for a given plant, site or country to clarify/solve purchase-to-pay process issues.
Select the vendor when the purchase doesn’t require the buyer involvement.
Communication of Best Practices to the user groups.
Perform quality control check on all special orders to ensure quality of PR, drive spend toward strategic and preferred suppliers and engage with sourcing team as needed when quoting and sourcing needs are present.
Provide input to supplier business reviews when prompted to ensure full end to end supplier performance is included in overall business review.
Proactively monitor blanket PO performance for scope of work and hold stakeholders accountable to ensure decisions are made in advance to avoid blocked invoices at the end.
Investigate blocked invoices for legacy POs and new eProc POs.
Reach out to requestor, approver or vendor to fix a disputed invoice and follow up on agreed actions.
Work jointly with AP to issue credit/debit notes when needed.
Identify root cause for disputed invoices and inform Requestors / Approvers / Supplier Enablement / AP to take further actions to prevent blocked invoices.
Participate on recruitment activities for new talent.
Train new analysts and guide them through the P2P processes and tools.
Support a group of analysts as a first point of escalation to solve doubts or problems for invoice dispute resolution.
Proactively balance workload for their scope of analysts, identifying opportunities and discussing them with the Procurement Operations Manager for further action.
Review KPIs for their scope of analysts and provide performance feedback along with the Procurement Operations Manager.
Participate actively on the performance management revisions for their scope of analysts.
Act as subject matter expert for the P2P process for a given country or commodity.
Support the P2P transformation as needed as Key User by testing and training.
Qualifications
Fluency on English (verbal and written).
Associate's or bachelor’s degree in Supply Chain, Logistics, Business or Engineering.
3-year experience on Supply Chain Management, Procurement or Customer Service.
Proficiency on excel use.
Process oriented, with disciplined process management skills.
Preferred experience with e-Procurement tools (SRM, COUPA, ARIBA, SAP, ORACLE).
Self-initiative and aptitude for process improvement.
Strong training facilitation and coaching skills for the user group.