Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Your Role
You are responsible for the delivery of operational excellence through your team of Operational Care specialists by providing leadership and direction, while continuously optimizing production costs. Your focus will be on developing the sea logistics export business by enhancing operational capability and delivery of increased profitability, balancing between cost-efficiency and high-quality processing.
Your Responsibilities
- To ensure operational excellence through high quality shipment management and export services.
- To collaborate with Customer Care locations (CCL) through proactive provision of information, knowledge,
- solutions and alternatives to deliver customer satisfaction.
- To maintain and strengthen operational carrier relationships.
- To contribute to continuous improvements of processes and controls for lean and cost-efficient processes.
- To optimize the development of Sea Logistics operational KPIs.
- To ensure the highest levels of productivity within the organization in collaboration with Systems and Processes.
- To perform timely and accurate cost/revenue updates, escalating all files that are below the minimum GP
- threshold as per guidelines to ensure cost awareness and efficiency.
- To support and resolve claims and disputes.
Your Skills and Experiences
- Over 6 years experience in Sea Logistics Customer Care working field
- Over 2 years experience as Supervisor
- Good communication skills
- Strong leadership skills
- Experience in freight forwarder company is a plus but not a must
- Good command of English
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
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