DSV

Job Req Number: 78550

Time Type: Full Time

Work Location: IDN - Surabaya, Plaza BRI unit 1204 

Job Description :

Customer Engagement

• Manage a favorable commercial relationship with assigned account that will promote customer satisfaction, business growth and profitability.
• Ensure all assigned accounts are managed and developed in line with the established corporate/regional strategies and all key performance indicators stipulated in the contract are fulfilled.
• Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendation to management.
• Responsible for a smooth business implementation and handover of SOPs to operations and ongoing monitoring of compliance.
• Ensure compliance with operational processes by performing process monitoring and close follow-up with respective parties.
• Propose objectives for each assigned account(s).
• Assure successful client integration: implementation collaboration with operation teams

Accounts Management

• Attend monthly/quarterly/annual customer review meetings
• Ensure monthly/quarterly/annual Business Review meetings take place, are well-prepared and all relevant stakeholders involved in a timely manner
• Ensure minutes from Monthly, Quarterly and Yearly Business Review Meetings are distributed to all relevant stakeholders (Products, Regions) and corrective actions are followed up for Country Key Accounts and sizeable Country Accounts where applicable
• Ensure any concerns and/or complaints from customer are timely escalated to all relevant stakeholders (Products, Regions)
• Assure successful client integration: implementation collaboration with operation teams

Opportunity Management

• Establish and develop new business opportunities with potential customers in the assigned territory and with assigned/named targets: A, B, C segment customers (profitable type of targets).
• Achieve monthly opportunities target as per agreed
• Ensure all opportunities are created and tracked through CRM
• Ensure all Country RFQ opportunities follow the Tender Management process including timely pre-RFQ strategy and alignment with Product
• Align and agree on strategic bid prioritization with product and/or Global/Regional team
• Ensure RFI & RFQ post-bid analysis is created and shared and corrective actions are aligned and agreed

Quality & Performance Management

• Maintain continuous close collaboration with operations team to contribute in performance excellence and/or quality improvement programs for all assigned accounts.
• Perform quality and timely update and maintenance of the data in Sales system (MS Dynamics) and monitor use of Customer Applications.
• To assist Finance to achieve the desire DSO target

Additional to above tasks:

• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.