Ogilvy

Ogilvy has been the “teaching hospital” for brands since the company was founded by David Ogilvy in 1948. We continue that brand building legacy today through Borderless Creativity – operating, innovating, and creating at the intersection of talent and capabilities. Our experts in Consulting, Advertising, Experience, Public Relations and Health work fluidly across 131 offices in 93 countries.

Ogilvy has been operating in Vietnam for over 25 years and has played a leading role in helping to shape the marketing communications industry in Vietnam today. We remain committed to continuing this legacy and are on a mission to help create the next generation of hybrid and fluid modern-marketing talent by making Ogilvy the “Best Place to Work” in Vietnam for GenZ by 2025.

About the Role 

The Digital Account Manager has a key role in maintaining the client’s stability and influences their potential growth. The Account Manager is responsible for maintaining strong client relationships and for the output of Ogilvy’s digital activities. The Account Manager must use his/her experience and discipline to drive constant improvement. The job scope covers: Client service, development of customer insights based on data, development of communication strategies and campaign plans, supervision of campaign executions, project management, quality controls, and reporting. This role has strong focus on delivering digital projects for clients.

Key requirements:

Client Management

• Manage and ensure quality of our client services
• Management and handling of key client briefs, projects and requests, including the refinement of the above
• Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc.
• Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide/lead Account Executive to implement projects smoothly and effectively
• Support line manager in developing initiatives for new business or extending existing business
• Financial control of billings and 3rd party costs
• Write/proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases
• Cultivate high-level contacts within business and industry relations
• Manage complexed digital projects for client and have an ability to decide what expert group should be brought in at the right time to provide solutions to client.

Strategy

• Provide Clients counsel in the development of successful customer management strategies
• Plan and execute Data Acquisition & Activation through delivering meaningful Value Exchange Framework.
• Keep track of & optimize UX/UI of all AWO current ecosystem to ensure better Data Acquisition experience.
• Day-to-day KPI tracking of all campaign to ensure data acquisition is on track & coordinate with Strategy & Media & Development team to come up with real-time solution for optimization.
• Weekly Data Extracting & Consolidating for campaign result & send over to data agency for filtering.
• Weekly Data reporting for each campaign to pull out observation & key learnings with actionable next step for performance improvement.
• Understand industry/market trends especially tech trends related to provide innovative solutions to client
• Stay up to date with emerging technologies and social platforms and demonstrate understanding of how they can be integrated into communications programs
• For certain clients, assist in developing media relations strategy, seeking placements in print, broadcast, and online media

Leadership & People Management

• Develop working relationships with Account Executives to ensure that once briefed the campaign/project moves forward smoothly
• Be the first stop in resolving problems raised by Executive
• Take responsibility for management and motivation of account team members to allow them to achieve their maximum potential
• Abide by the WPP code of business conduct

Qualifications:

• 3-4 years of experience in communications or related field; industry experience preferred
• In-depth knowledge of online marketing tools and technology
• Solid understanding and knowledge of social media platforms and website development process
• Good analytics skills, comfortable working with data
• Professional writing skills, strong presentation capabilities
• A team player and can work independently
• Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Bachelor's degree with a major in digital marketing, communications, advertisement, media, digital, data & analytics is a plus

How We’ll Support You 

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates. 

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. 

We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. 

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.