Stryker Corporation

Work Flexibility: Field-based

Who we want

• Business-oriented evaluators. People who effectively interpret information to demonstrate the effects of business initiatives and industry trends for sales, management and leadership teams.
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Motivated product launchers. People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.
• Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.

What you will do

To grow Stryker's Robotic business by promoting MAKO to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise. The MAKO Sales Specialist is responsible for the MAKO clinical selling process.

Responsibilities and functions:

• Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light.
• Knowledge: Communicates essential benefits of products and their clinical applications.
• Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales.
• Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM.
• Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and protect the business.
• Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.
• Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can normally be overcome without serious effect on revenue or budget.
• Achieve sales results in line with the annual sales target and KPI metrics
• Planning, prioritizing, and executing of required activities and customer support.
• Segmentation of the sales area and define a focus on acquiring new customers and expanding existing customers for new applications, in collaboration with the implant sales team
• Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments.
• Development of short and medium-term strategies in collaboration with the customer to secure/strengthen the Stryker position.
• Good communication and negotiation on an equal footing with customers, using reasonable and appropriate methods to ensure a profitable and sustainable relationship
• Market observations to strengthen own position and constant analysis of responsible area
• Address challenges with the customer and develop solutions (with support of Sales Managers, BUM’s and Sales Team)
• Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills
• Administration of IT based customer database/CRM-Tool
• Accountable for the clinical selling, Identify and develop key clinical advocates and lead them through the sales funnel (MAKO Pathway)

What you need

• +3 years of Sales experience preferably in Orthopedics.
• Bachelor's Degree in any related field.
• Market knowledge and Medical or Life Sciences Background preferred.
• First professional experience in sales of capital goods or consumables requiring explanation or many years of experience in clinics.
• Excellent communication skills with proficiency in spoken and written English.
• Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
• Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues.
• Willingness to travel.
• High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare.

Travel Percentage: 30%