Operations Specialist with German
Description -
The Channel data Management team, part of Sales operations organization in HP, manages operations delivery and transformational programs implementation across channel partners globally.
Our main mission is to enable data driven channel sales and inventory management with a positive partner experience at the core. As Operations specialist you will be the front line of partner support, engaging directly with HP partners and sales in support of the Data collection and Incentives processes.
Responsibilities
- Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
- Responsible for partner experience on defined area, driving functional in-depth day-to-day partner interactions and activities.
- Conducting regular operational reviews for partners and sales.
- Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
- Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
- Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
- Perform partner and sales operations support activities on Data Collection, Financials Claims, Partner Compensation processes
- Responsible for partner experience these areas, driving functional in-depth day-to-day partner interactions and activities via email and phone
- Lead tactical execution as the front line for Partner inquiries and issue resolution
- Conduct regular operational reviews (current status, issues, next steps) for partners and sales
Education and Experience Required:
- First-level university degree or equivalent experience; advanced university degree preferred.
- At least 1 year of related experience, preferably in customer service, support, procurement, or finance.
Knowledge and Skills:
- Mastery of English and good German Skills (Minimum B2)
- Strong knowledge of Microsoft Office tools, particularly Excel, Word, share points, automation and VBA skill is a plus
- MS Dynamics knowledge is added advantage
- Excellent ability to collaborate and network with other groups and functions to reach business objectives
- Strong communication skills (e.g. written, verbal, presentation)
- Advanced problem-solving and analytical skills.
- Excellent teamwork skills and open to learn
- Knowledge of the end-to-end process of sales operations
- Ability to work in a fast-paced environment and multi-task while paying close attention to detail.
Thank you for taking the time to review our job; if you think it matches your experience and interests, please apply today; we are eager to learn more about you!
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Job -
Sales Operations
Schedule -
Full time
Shift -
No shift premium (Romania)
Travel -
No
Relocation -
No
EEO Tagline -
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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