TAO Group

The VIP Marketing Host generates revenue through development and servicing of relationships with existing and potential target guests. The position facilitates all guest reservation requests promptly and without error, ensures guests are aware of events and supports the execution of them, maintains high level of visibility throughout the facility, and builds guest loyalty by exceeding all expectations in service and dependability. Position will report to all scheduled duties in a timely manner and collaborate with all departments to ensure total guest satisfaction. Position is responsible for effectively handling guest complaints and discrepancies, assuring all guests are dealt with in an efficient and courteous manner.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Sell and maintain VIP table reservations/ guest list at assigned venue per agreed upon
• Maintain the minimum revenue support weekly requirements at company venues other than your own
• All VIP table reservations must be entered in to UrVenue including the guests full name, cell number, and email address. Reservations without complete information will not be counted towards the minimum requirements and individual commissions will not be paid
• All assigned data collection, marketing, and social media tasks must be completed per management’s requests
• Maintain professionalism at the work place and with co-workers and patrons
• Alert and get approval for all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
• Maintain a consistent and high level of guest list productivity
• Be attentive to all company related events and upcoming venues and changes
• Maintain and meet all marketing requirements such as guest list, contact information forms, Facebook invites and bulletins
• Keep a proper and professional appearance and attitude
• Responsible for maintaining the workstation / podium in a neat and orderly fashion
• Maintain and promote a friendly atmosphere for customers and staff
• Comply with added hours or time frame after scheduled shift as needed
• Provide customers with information and directions
• Inform management of any complaint, comments or incident
• Appear in dress code for all shifts at your scheduled time
• Comply with cross promotion of all venues and when needed
• Assist with loading/unloading of miscellaneous equipment, such as boxes, flyers, passes, signs, etc.
• Not to give Company collateral or business cards to any questionable or known individuals who sell collateral or misrepresent the company. 
• Related duties as assigned
• Assists and/ or completes additional tasks as assigned
• Must promote Tao Group Restaurants to all guests prior to visiting the nightclub to meet stated revenue goals per position
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• Proficient in Windows Office, Microsoft Office, Mac OSX, POS systems
• 21+ years of age
• High School Diploma or equivalent required
• 5+ years in the nightlife industry
• Proof of eligibility to work in the United States
• Maintain a professional, neat and well-groomed appearance adhering to Company standards

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs. 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment.

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.