Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Mental Health Support and Services
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- Time off and much more!
We are looking for a passionate Manager, Loyalty & Digital Content to join our team and drive engagement through compelling digital content and loyalty program management. The ideal candidate will have a keen eye for detail, excellent writing skills, and a deep understanding of customer loyalty strategies.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Develop and execute content strategies to drive customer engagement across digital channels, including website, social media, email, and mobile app platforms.
- Collaborate with cross-functional teams to create high-quality, relevant, and timely content that resonates with our loyalty audience.
- Manage the company's loyalty program, including program design, member communications, rewards management, and performance analysis using our Paytronix loyalty software.
- Monitor key performance metrics to track the effectiveness of content and loyalty initiatives, and make data-driven recommendations for optimization.
- Stay current on industry trends and best practices in digital content creation and loyalty program management, and incorporate insights into strategy development.
- Collaborates daily with all stakeholders including Marketing Teams, Culinary Teams, and People Practices teams for current happenings and upcoming initiatives across various cities.
- Utilize a content management system to maintain up-to-date content for a new mobile application.
- Maintain our online business listing presence across multiple markets.
- Writing and formatting email marketing campaigns through Mailchimp & other email marketing software
- Analyze and Develop content strategies for Email Marketing to increase user engagement
- Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
- Experience maintaining digital app CMS including but not limited to Contentful CMS or similar products.
- Working knowledge of Photoshop and ability to manipulate and resize images for the web.
- A passion for innovation, creativity, and out-of-box thinking.
- Incredible organizational skills and attention to detail.
- Ability to write creatively while maintaining brand standards for voice and persona.
- A high bar of excellence and the ability to take feedback
- Experience implementing successful digital strategies with a proven ability to utilize best practices and process improvements.
- Strong organizational skills, flexibility, and endurance are needed to multi-task across many projects with varying deadlines.
- An ownership mentality with the ability to think independently, self-learn, and create and develop ideas that lead to positive change/improvements.
- Must be able to accept changes readily, both in job responsibilities as well as work environment.
- Ability to function well in a collaborative, team-oriented environment.
- The use of discretion and the maintenance of high levels of confidentiality are absolutely required.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
- Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 25 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
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