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You are in comfort zone in solving customer support queries and tickets and troubleshooting software and hardware issues with help of product experts. You like to coordinate issue solving between internal and external parties. You have also skills in configuring applications and middleware, like .net, IIS, Postgres, Kubernetes, Rancher. You like to learn new things and go beyond comfort zone.
You are interested in Working with e.g. implementing, testing and documenting technical platform solution according to given specifications.
You are Solving or supporting 1st and 2nd level problems.
You provide technical guidance to the customers in the service/operations phase.
You are updated on the development of the offered services/products.
You perform well defined tasks, e.g. following up and supporting incidents, problems, changes, with cross country service teams. Testing, and documenting software, hardware components and documenting service description according to given customer solution specifications.
Able to understand customer service and support needs. Recommends solutions within own service framework.
If you have any queries regarding the position you can reach out to
Pritam Chatterjee, email id-pritam.chatterjee@tietoevry.com
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