Fusion BPO

Are you a fluent Malayalam speaker who is seeking an engaging career opportunity in customer service? Fusion CX invites individuals with a passion for connecting with people and customer experience to join our dynamic team, offering services for a renowned retail/eCommerce client. As a leading provider of global and domestic inbound voice process customer service, we offer opportunities and a stimulating work environment where both freshers and experienced professionals can prosper. If you possess excellent verbal communication skills in Malayalam and English and are willing to adapt to rotational shifts, we welcome you to explore the exciting opportunities awaiting you at Fusion CX. Multiple positions are open; apply now!

Job Description:

As a Customer Service Associate, you will:

• Handle inbound customer inquiries and provide prompt and efficient assistance.
• Ensure high-quality service delivery by addressing customer concerns professionally and
• courteously.
• Utilize excellent verbal communication skills in Malayalam and English to effectively connect and
• communicate with customers
• Adhere to company policies and procedures while resolving customer issues and inquiries.
• Maintain accurate records of customer interactions and transactions.

Job Requirements:

• Minimum HSC (Higher Secondary Certificate) qualification.
• Freshers and experienced candidates are welcome to apply.
• Excellent verbal communication skills in Malayalam and proficiency in English.
• Willingness to work in rotational shifts, including 24*7 availability and rotational weekly offs.
• Ability to handle customer inquiries professionally and efficiently.
• Strong interpersonal skills and a customer-centric approach.

Why Join Fusion CX in Chennai:

At Fusion CX, we offer more than just a job; we provide a platform for personal and professional growth. Joining our team in Chennai means becoming part of a diverse and inclusive work culture where innovation and collaboration thrive. With opportunities for continuous learning, career advancement, and a supportive environment, Fusion CX empowers you to reach your full potential. If you’re looking for a workplace where your contributions are valued and recognized, apply now and embark on a rewarding journey with Fusion CX.