UC Health

UC Health is hiring a full-time, onsite Clinical Operations Manager in the Psychiatry - Addictions - OTP Department. 

As the Clinical Operations Manager you are responsible for overall management of practice sites, enforcing policies and procedures, operations efficiency, budget management, revenue maximization, and customer service expectations. The Clinical Operations Manager also troubleshoots daily flow and manages the activities of staff to include both clinical and clerical support personnel.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Clinical Operations: 

• Oversees daily activities to assure patient safety and appropriate cost-effective care delivery. 
• Works closely with physicians to meet their needs and to improve efficiency in the practice. 
• Enforces department and UCP (UC Physicians) policy and procedure.
• Implements and monitors workflows within the practices to identify and evaluate improvement opportunities that will enhance the practice's ability to meet and excel UCP ambulatory clinical benchmarks. 
• Coordinates department activities to ensure a unified approach to quality care delivery.
• Participates and collaborates with other managers within UC Health for monthly meetings and clinical initiatives.
• Actively participates as a member of appropriate UCP/HC Health Committees as assigned by senior management. 

Education: 

• Precepts and mentors new employees. 
• Provides ongoing education and competency evaluation/review. 
• Ensures new employee departmental orientation is completed within 90 days of hire. 

Personnel Management: 

• Provide guidance, psychosocial support, clinical precepting, and mentoring of staff. 
• Prepares and presents performance appraisals of staff; initiates corrective action, and assists in conflict resolution to maintain personal and professional growth of staff.
• Communicates with Human Resources prior to verbal reprimands, written warnings, and/or terminations.
• Participates in recruitment, hiring, retention, payroll, and benefits issues.

Marketing:

• Act as a liaison for internal and external resources to ensure a unified approach to patient care delivery. 
• Partners with the marketing department for office signage, marketing templates, and website changes when needed. 

Quality Improvement (QI): 

• Develops QI projects, collects, and analyzes data to validate effectiveness and appropriateness. (Projects include departmental programs; productivity, clinical practice, equipment, policy and procedure, infection control; and multidisciplinary programs: policy and procedures, clinical practice standards, etc.)
• Reviews monthly commentator, devises and implements a plan to improve access, internal quality and clinical metrics, and patient experience for patients. 

Resource Management: 

• Assists in the preparation of the budget, charging/billing for the department, pre-certification, registration accuracy, open and pending encounters, and other revenue cycle opportunities, as assigned by management.
• Manages assigned areas of responsibility within the budget level of expense. 
• Evaluates supplies, capital equipment, and ensures proper inventory is maintained. 
• Coordinates equipment repairs and ordering of rental equipment.
• Conducts research on equipment, supplies, and clinical care to ensure excellence.
• Assists in personnel scheduling to optimize staffing resources. 
• Develops productivity standards to appropriately allocate staff and effectively manage personnel budget. 

Regulatory Compliance:

• Work with physicians and staff to ensure compliance with applicable regulatory agency requirements (i.e. Joint Commission, OSHA, ODH, and Billing). 

Education

• Bachelor's Degree in General Studies or Health Care related field is required

Experience

• 3 to 5 years of equivalent experience is required
• 6 to 10 years of equivalent experience is preferred

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!