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Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Provide L1 and L2 onsite support for Network Security Infrastructure. The Onsite Engineer will be permanently stationed at the client site for the duration of the contract
What you'll be doing
Key Roles and Responsibilities:
- Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
- Collects relevant technical information.
- Attempt to resolve network and security related problem by following the guidance provided.
- Filter non-technical problems from technical problems with the help of Dimension Data
- Resolve known problems through product documentation or other local resources.
- Report unknown or technical problems on ticketing system at customer portal
- Resolve network related problems.
- Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
- Resolving configuration problems.
- Resolution of software problems (OEM back-to-back required for escalation)
- Determination of product specification defects
- Generating workarounds for hardware and software bugs where applicable
Knowledge, Skills and Attributes:
- Strong understanding of Network Security and related Technologies
- Ability to think through problems and visualize solutions.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,
- Knowledge of application and network and Security infrastructure protocols
- Ability to create accurate network diagrams and documentation for design and planning network communication systems.
- Good analytical and problem-solving and Communication skills
Academic Qualifications and Certifications:
Bachelor’s degree in information technology or related field of study
Professional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)
Required Experience:
- Demonstrated experience working in a networking environment.
- Experience in supporting critical network and security infrastructure which includes, Checkpoint and Cisco Firewall Routers and Switches.
- Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS
NOTE: This is a Fixed Term Contract for a period of 12 months
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Skills Summary
Networking Solutions, Network Maintenance, Network Monitoring, Network Security, Network Troubleshooting
What will make you a good fit for the role?
Workplace type:
On-site Working
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
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