The Hanover Insurance Group

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Commercial Lines Operations team is seeking an Automation Engineer in the Worcester, MA or Howell, MI office. This is a full time, exempt role. This is a hybrid opportunity.

POSITION OVERVIEW:

The Automation Engineer is responsible for the configuration, testing and deployment of automations in accordance with requirements documentation, standards and guidelines associated with automations for projects of lower complexity. This requires a solid blend of technical, programming, and business facing skills. They are also responsible for the enhancement, support and remediation of the automations in partnership with the customer/business.

IN THIS ROLE, YOU WILL:

• Independently develop automations on more complex projects based on a set of specifications created by the Automation Project Team. For projects at the highest complexity level, may have direct oversight and/or support.
• Configure and enhance processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Have the ability to read and understand process and data flow diagrams
• Perform unit and system testing of configured automations 
• Explain and demonstrate built automations to end-users
• Work in an agile/iterative development environment
• Interact directly with end-users, to confirm requirements, as needed
• Provide support and remediation to customer groups and IT as needed for existing automations
• Work collaboratively with all team members throughout the project lifecycle
• Report issues and risks to Sr. Automation Engineer and Program Manager on a regular basis
• Improve skills in automation products by completing automation certification

WHAT YOU NEED TO APPLY:

• A computer science degree, or a business degree with a genuine interest in technology
• A minimum of one year of experience with software development / coding / programming concepts or process/workflow design
• The ability to learn quickly and progress rapidly through automation tool training with a desire to take on more responsibility
• Good communication skills with the ability to present technical details to a non-technical audience
• A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
• Strong analytical skills and the ability to improvise & apply automation solutions to business processes
• Business acumen and solid understanding of direct business line preferred
• Strong learning agility; ability to pick up multiple automation tools/processes.
• Experience in object-oriented programming and agile methodology
• Awareness of Artificial Intelligence technologies and software automation
• Good understanding of various automation components and features
• Formal training on RPA tools (Power Automate Desktop, Automation Anywhere, etc.)

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. 

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here. 

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

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