Dexcom

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Role Summary: 

The EMEA Applications team are a small but rapidly growing IT ream responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, SalesForce.com, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia.

This role will directly manage teams that support commercial applications and the associated integrations. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom built e-Commerce platform, and integrations technologies including Electronic Data Interchange (EDI) and java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service Platforms and connections between them. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers and the Production Support Manager and third party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience of managing multiple technical disciplines in a global enterprise application setting.

Essential Duties and Responsibilities: 

• Line management duties including recruitment, goal setting, and performance management
• Task co-ordination supporting the Technical Delivery teams and 3rd party development partners
• Liaise with managers/leads of global shared teams to co-ordinate project deliverables
• Work alongside the Production Support Manager to support incident and request resolution SLAs
• Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles
• Provide Test Leads with defect management support for incidents, enhancements, and project test cycles.
• Work alongside the Production Support Manager on production releases
• Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively
• Work with global technical architecture teams to represent EMEA business and regional IT needs.
• Ensure compliance with global IT policies, standards, and processes.
• Work with Team Leads to ensure all relevant technical documentation is up-to-date and managed effectively.

Required Qualifications/Experience: 

• Minimum 5 years’ experience managing applications and or integrations teams
• Line management responsibilities including recruitment, performance management and talent development
• Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes
• Experience of IT application support processes (ITIL) 
• Experience of Service-Now and JIRA or equivalent
• Excellent written/oral communication and relationship management skills
• Drive and enthusiasm with ability to see the bigger picture
• Ability to work flexibly in a demanding and fast paced environment
• Worked in global setting dealing with multi-discipline teams in multiple time zones
• Functional knowledge of Order to Cash (O2C) processing including e-Commerce
• Experience of java based microservices beneficial
• Exposure to Oracle Service Cloud and Salesforce platforms beneficial

Travel Required:

• Up to 10%

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To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €3.591,25 to €4.225,00 gross. Final offer will depend on your qualifications, competencies, and professional experience.