Sedgwick

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace® 

Forbes Best-in-State Employer

IT Production Technician

PRIMARY PURPOSE:To ensure timely scheduling, production and distribution of claims management system reports, interfaces, and customized spreadsheets or databases for clients; and to provide customer support for recipients of bank, claim and carrier interfaces.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Reviews integrity reports for central and local claims management systems; researches and corrects imbalance situations.
• Reconciles client reporting packages; corrects data within a claims management system as needed.
• Researches and resolves report or data discrepancies reported by clients or local offices.
• Monitors the national extract upload process for a centralized claims management system; reports discrepancies.
• Extracts information for centralized and/or local claims management system; produces hoc reports/spreadsheets for colleagues and clients.
• Converts claim data from one office to another.
• Changes organizational structure of a group of claims.
• Processes and submits reports, interfaces and spreadsheets to appropriate parties.
• Adheres to the goal of delivering an maintaining the highest quality of customer service to our clients.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Associate degree in a computer field from an accredited college or university preferred.

Experience

Four (4) years of related experience or equivalent combination of education and experience required to include three (3) years spreadsheet, report writing, and database experience and one (1) year customer service experience in claims management or insurance environment. UNIX operating systems experience preferred.

Skills & Knowledge

• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.