Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).
Key Responsibilities
Actively engage in discussions about Cloud and ORAN deployments, providing ongoing support
Coordinate and clarify customer technical inquiries related to CIQ and proposed solution
Provide insightful technical guidance to the customer team r
Collaboratively review KPIs with the customer to ensure alignment.
Anticipate and address deployment related customer queries promptly.
Support field engineers in interpreting test results.
Collaborate with ST and R&D to develop support models that meet customer needs and exceed expectations
Job Requirements
10+ years of experience in vRAN or Traditional RAN Deployment, with additional knowledge of ORAN a major advantage.
Unleash the power of the cloud for efficient deployments. Hold a relevant Cloud certification (AWS,CKA,GCP,RHOCP etc ) or demonstrate hands-on experience
Proven experience integrating ORAN Radios and coordinating successful drive tests
Analyze and explain ORAN KPIs, collaborating with customers to achieve optimal network performance.
Partner seamlessly with field engineers, guiding them through radio solution testing and integration to ensure flawless functionality . Experience with tools like XCAL is a strong plus.
Build strong relationships with Tier-1 telecom mobile operators through exceptional communication skills and a proven track record of customer success.
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
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