Role name: SharePoint Platform Lead

To ensure that a service is managed appropriately, a Service Delivery Manager provides a single point of accountability, necessary to achieve the required delivery whilst maintaining a business focus.

They are accountable for the delivery of a specific service, and responsible for other aspects such as maintenance, enhancements, and general operation.

A Service Delivery Manager reports directly to a Product/Service owner.

Typical position/title within ASSA ABLOY that can take on this role:

Functional Analyst, Process Lead, System Architect, IT Manager, Solution Manager and Project Manager

Application/service context:

SharePoint is a powerful tool that helps businesses manage content, streamline teamwork, and enhance organizational efficiency.

• Empower Teamwork: It facilitates content sharing, knowledge management, and application collaboration across the organization.
• Quickly Find Information: Users can efficiently locate relevant data within their SharePoint environment.
• Seamlessly Collaborate: Teams can collaborate effortlessly, enhancing productivity and communication.

DELIVERABLE/CONTRIBUTION:

Service Delivery Manager:

• The specific service designed, delivered and supported in compliance with customer and IT security requirements, IT infrastructure standards, service management processes and company policies.
• To analyze and review actual service performance against Service Level Agreements (SLA) and Operation Level Agreements (OLAs) for service in scope.
• The description and documentation of the specific service including Knowledge Base and Configuration Management Database (CMDB) is correct and up-to-date.
• The defined service is set up in the service catalogue or equivalent.
• Monitor performance and suggest efficiency improvements for the service.
• To analyze and review actual service performance against Service Level Agreements (SLA) and Operation Level Agreements (OLAs) for service in scope.
• Analyzes of the service data, statistics and reports.
• Create a plan for the service.
• Contribution to budget and forecast for the service.

Lead Platform Specialist:

• Be a technical expert working with SharePoint to support our business and technical users.
• Alignment of technical/solution architecture with agreed standards and policies.
• Stay on top of the roadmap of the services and communicate relevant information to our users.
• Play an active role in the community of key users and produce material that will guide and help them.
• Take part of proof-of-concept initiatives with the business and suggest solution designs.
• Help identify and troubleshoot problems and performance issues in our environments.

RESPONSIBILITY:

• Delivering a specific service within the agreed service levels, customer requirements, and in compliance to company policies and directives, and with regulatory and legal requirements.
• Providing technical expertise and support for the configuration and knowledge management of the service.
• Coordinating the design/architecture related to the service.
• Identifying opportunities for service improvements.
• Collecting feedback and requirements from customers and other stakeholders of the service.
• To define and agree the requirements with stakeholders for provisioning of the service.
• Supervise the build-up of required capabilities in close collaboration with our partners.
• Facilitating effective service monitoring, performance and capacity utilization.
• To ensure that the knowledge base, configuration management database (CMDB) or equivalent is properly maintained for the service.
• The focal point for issues related to the service.
• Collecting service data, statistics, reports for the service, and analyze to suggest improvements to optimizing the service.
• To ensure adequate communication with the customer(s) for all service-related enquiries and issues.
• Ensure compliance to appropriate service management processes throughout the service lifecycle.
• Alignment of technical/solution architecture with agreed standards and policies.
• Stay on top of the roadmap of the services and communicate relevant information to our users.
• Continuously upskill and train people on specific topics in hands-on meetings or recorded training sessions.
• To represent the service across the organization and gatekeeper for ensuring performance, availability and stability for Production environments.
• To serve as the point of escalation for major incidents.

AUTHORITY:

• Take actions required to fulfill tasks and responsibilities.
• To use and enforce Global IT strategies.
• To utilize the approved budget to drive the service.
• To design and provide solutions in accordance with standards and directives.

INTERFACES:

Internally:

• Global IT Stakeholders
• System/Product Owners
• IT Delivery Managers
• Solution Architects
• Technical resources
• IT operators

Externally:

• Global IT Partners

REQUIRED SKILLS AND COMPETENCE:

• Solid experience in IT Service Management, in particular Request Fulfillment, Change-, Incident-, Problem-, Service Level-, Configuration-, Capacity- and Knowledge Management.
• Process and project oriented, organized, strategic, analytic, creative and proactive.
• Solid experience equivalent to senior expert in SharePoint 2016 and SharePoint Online.
• Ability to communicate with both technical and business users.
• Good communication skills to build relationships with stakeholders at all levels.
• Ability to communicate well in English, both verbally and in writing

The ideal candidate also brings some of the following:

• Good knowledge of Power Automate flows.
• Good understanding of the importance of APIs.
• A good understanding of the broader Microsoft cloud eco-system (Microsoft 365, Azure)
• A developer background with experience in Javascript, .net, csharp, PowerShell.

TRAVEL AND LOCATION:

• Travel and fieldwork will include international travel; therefore, employee must possess a valid Passport and can acquire valid Visas.
• Travel estimated to be 5-10% in average over the year.
• Position based at ASSA ABLOY office in Chennai, India.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.