Want to be a part of our team?
The Team Leader, IT Technical Support will primarily be responsible for tactically managing the day-to-day operations management and escalations and coordinate the provision of technical services to the internal clients, ensuring service standards are met or exceeded.
Working at NTT
Key Roles and Responsibilities:
- Provide support and troubleshooting for the client’s current ICT environment.
- Respond to end user queries and requests.
- Manage vendor support including systems; network; communications; connectivity; security.
- Plan, organize, control and evaluate IT and electronic data operations.
- Ensure implementation of the organisations policies and standards are adhered to with respect to infrastructure, systems and data.
- Coordinate and oversee vendors with respect to security of data, network access and backup systems.
- Coordinate future installations and implementations.
- Identify problematic areas and advise on suitable solutions.
- Preserve assets, information security and control structures.
Requirements and skills
- Proven working experience in IT support services or relevant experience
- Excellent knowledge of technical management, and of computer hardware/software systems
- Sufficient understanding of the following technologies to allow for first line trouble shooting:
- SharePoint
- MCOP
- Zscaler
- Yealink IP Phones
- Ubiquiti
- HikeVision
- Hands-on experience with computer networks, network administration and network installation
- Solution orientated, and insightful with the ability to take initiative
- Good time management and administrative skills
- Honesty, integrity and a customer centric disposition, viewing both the organization and users as clients
- support, desktop support, or in a similar role
Skills Summary
Budgeting, Change Management, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Operating Systems (OS), Performance Management (PM), Resource Management, Vendor Management
What will make you a good fit for the role?
Workplace type:
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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