DocuSign

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

Reporting into the GTM Enablement organization, this person is responsible for empowering Sales, Customer Success and Support teams by creating engaging and scalable skills training. This person will own existing skill enablement as well as new skill content introduction and reinforcement.

You will work closely with GTM Enablement team members to uncover additional skill and knowledge needs and build new training programs to bridge gaps. Additionally, you will partner cross-functionally to design and develop learning content. In this role, you will contribute to a broader enablement strategy that ensures our GTM teams have the know-how and skill to build successful customer relationships, resulting in a sales velocity that is industry leading and best in class.

This position is an individual contributor role reporting to the Manager, Global Enablement Content.

Responsibility

• Build an annual skills enablement strategy, including uncovering organizational needs, identifying successful sales frameworks, and gaining global alignment
• Design and develop skills-focused content for global audiences to be delivered live and asynchronously using modern learning technologies
• Act as an Enablement Trusted Advisor for Product Marketing, Sales, Customer Success, Support, and Global Enablement to address GTM Field Enablement needs
• Partner closely with the Global Content and Training, Performance Partner, and Learning Operations Teams in Enablement, to drive an integrated quarterly, annual, and role-based plan
• Manage the execution of the GTM enablement plan of record to ensure the successful launch of new training
• Understand critical sales skills and use knowledge to build credibility and trust with cross-functional partners and SMEs within the business
• Analyze metrics to measure end-to-end success of GTM readiness from lead generation to deal close
• Demonstrate thought leadership and expertise in latest enablement trends, tools, programs and technologies

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of combined experience in sales/customer success and enablement function
• Bachelor’s degree
• Demonstrable experience leading multiple initiatives of varying complexity and timeframes
• Demonstrated ability to design enablement strategies and be responsible for the execution of learning solutions to drive outcomes

Preferred

• Analytical skills to drive insights from data, and measure the impact of enablement programs at scale
• Ability to work closely with a wide range of collaborators
• Basic design capabilities, such as building strong learning visuals, PPT presentations, basic video editing
• A strategic problem solver who knows how to formulate sales enablement programs that are high impact and scalable, always keeping the end goal in mind
• Attention to detail and exemplary organizational skills
• Strong judgment, initiative, and sense of urgency
• Can communicate effectively, both written and verbally, with Sales, Customer Success, Marketing, and Operations Teams
• Knowledge of content development tools, such as Highspot, Articulate Rise / Storyline, Camtasia (or) Adobe Premiere Pro, Audacity / Murf or similar voiceover tool, and Vyond or similar whiteboard animation tool

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $118,300.00 - $182,775.00 base salary

Illinois: $111,600.00 - $153,525.00 base salary

Washington: $111,600.00 - $162,625.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com. 

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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