EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Grand Rapids Ophthalmology is looking for a Front Desk Specialist to join our team. The ideal candidate will have strong communication and computer skills and provide a positive first impression, showing patients we provide unsurpassed care right from the start!
Location: Holland, MI
Primary Responsibilities:
- Welcome and greet patients/visitors to the office in a manner that is helpful and friendly; determines the purpose of the visit and directs patients/clients/visitors to the appropriate person or department(s).
- Screens patients for a new address, new patient visit, or update registration.
- Proactively engages patients in communicating what to expect with the appointment and continues to convey delays or any other changes with the patient.
- Provides information to patients calling the provider office; transfers calls as needed; works to ensure adequate phone coverage at all times.
- Performs day-to-day administrative functions and general office duties, including but not limited to: word processing, copying, filing, faxing, answering phones, and data entry.
- Schedules patient follow up appointments based on predetermined appointment templates.
- Maintains professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols by following policies and HIPAA requirements.
- Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
- Informs the patient of any existing balance noted in the computer and request the patient be prepared for any payment due at the time of the visit.
- Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
- Additional duties as assigned as determined by the supervisor or management. These changes in assignments can be either written or verbal.
Education:
Skills & Experience:
- Minimum of 1-3 years related experience. Health care experience preferred.
- Prior experience with an EMR is preferred.
- Be helpful and courteous and display strong communication and interpersonal skills.
- Must be a well-organized team-player with great attention to detail.
- Strong multi-tasking, planning, organization, and execution skills.
- Motivated and dependable with a patient-friendly personality.
- Demonstrates superior computer skills.
We Offer:
- Competitive pay and comprehensive benefits, including healthcare, dental, vision, 401k, paid holidays, & vacation.
- Career experiences that provide employees with opportunities for personal and professional growth in a rewarding work environment.
- Opportunities that spark your imagination and ignite your passion for helping others.
- We are an Equal Employment Opportunity Employer**
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