Opportunities for makers and creators - together we achieve more.
Order handling
For an allocated group of customers management of the order from purchase order until payment: accept, record and adapt the orders, chase customer for payments
Give Product and delivery information; substitution offerings (e.g. on non-available products); up selling; cross selling; offer additional products to customer; support delivery in full and on time
Reporting actions (e.g. order book)
Sales support
Support on quotations processing and other sales-related topics
First level hotline support
Respond to incoming inquiries. Customer consultation for specific problems or information seeking. Reception /adaptation and first evaluation of claims and forwarding to technical customer service, sales manager, sales representative, quality management.
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