One Brooklyn Health

Overview

The Director of Volunteer Services is responsible for the overall management of the Volunteer Services Department. This includes planning, organizing, coordinating, and directing the activities of the Department. Additional duties include recruiting, placing, training and supervising volunteers. Assists in the development and design of volunteer programs and activities. Attends and participates in lectures and business meetings addressing volunteer programs. Responsible for interacting with the public and hospital personnel regarding Volunteer Services Department opportunities, policies and expectations.

Responsibilities

• Responsible for the planning, organization, coordination, and direction of all volunteer activities.
• Recruitment of volunteers by researching community resources. Disseminating volunteer information utilizing a variety of recruitment methods including internet, in person, letter, or pamphlet form.
• Recruitment, interview, orientation, placement, training of volunteers and staff.
• Develops and maintains job assignments and descriptions for volunteers. Updates programs and assignments regularly based on assessment and needs of the Institution.
• Create a training protocol for volunteers.
• Establish and communicate departmental policies and expectations. Establish and maintain positive hospital staff/volunteer relationships.
• Develop programs to recognize and honor volunteer workers.
• Maintain and update departmental policy and procedure manual.
• Prepare and maintain the departmental annual budget.
• Maintain organized and systematized methods of record keeping in the filing of applications, medical clearances, references, evaluations of volunteers and departmental staff.
• Oversee the onboarding of allied-health clinical internship placements including coordination of medical clearance, background checks, orientation, ID, EPIC training. Coordination with schools, students and hospital departments.
• Attend lectures and business meetings addressing volunteer programs.
• Develop and maintain appropriate correspondence, reports and statistical data.
• Supervise the daily activities of the department.
• Represent hospital at various internal and external events.
• Participate in various hospital committees.

Qualifications

Education:

• Bachelor’s Degree required.

Experience:

• Minimum of ten (10) years’ experience in HR generalist role with strong labor relations back ground.
• Previous experience in volunteer management, personnel, teaching, public relations, and/or social work, in a supervisory capacity with a minimum of two (2) years hospital experience.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.

Knowledge and Skills:

• Business Acumen
• Communication
• Consultation
• Ethical Practice
• Global & Cultural Awareness
• HR Expertise
• Relationship Management
• Supervisory Responsibility as necessary
• Interpersonal skills
• Mediation and Facilitation Skills
• Working knowledge of Computer systems (MS word, Excel, Power point, Visio)
• Calmness, efficiency, and flexibility are needed to perform activities involving many details changes and interruptions.

Licensure/Certifications:

• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or ability to obtain certification within one year of employment.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the One Brooklyn Health System.

OBHS is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.