Kempinski

SCOPE

The incumbent in the position is responsible for managing accounts which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set in addition to handling groups & events.

Key Responsibilities

• Maintains good relations and solicits daily room night production of groups and conference business from the existing accounts in order to meet sales targets.
• Organizes VIP’s arrivals, welcomes and provides them with assistance during their stay upon needs according to the Kempinski standards and in order to meet guest satisfaction.
• Plans sales activities by identifying potential customers, organizing sales calls and sales blitz to develop new business.
• Negotiates new contracts and renewals in order to meet sales targets.
• Coordinates with Front Office, Banqueting and Food & Beverage Department all specific guest requirements.
• Prepares a monthly sales activities report including companies and tour & travel agents.
• Achieve monthly budget goals and new business targets.
• Set up and maintain good working relationship with all other areas of the hotel’s operations, such as Front Office, Food and Beverage, Accounting, Reservations etc.
• Follow-up with clients before, during and after the function/event/stay to ensure repeat business.
• Follow-up leads provided by Global Sales Offices.
• Research and present lost business reports at the Monthly Sales Meetings.
• Attend various trade shows, functions when required.
• Maintain familiarity with analyze the competition from other hotels which will be designated.
• Contribute to overall market plan.
• Participate in training programs.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

Skills, Knowledge and Expertise

• Turkish nationality
• University degree
• Excellent oral and written skills both in Turkish & English 
• Additional language - beneficial
• Minimum five years of experience in Sales field preferably in a luxury environment
• Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) 
• Micros Fidelio Opera and Sales & Catering 
• Planning/organistion
• Adaptability
• Flexibility
• Initiative
• Negotiation Skills
• Selling Skills
• Knowledge of food production and service procedures
• To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
• People oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Patient & friendly
• Tact and diplomacy
• Organizational skills
• Problem solving & decision making