TikTok

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain and Logistics team is looking for an experienced Operational Excellence Manager. In this role you will play a key role in ensuring the smooth operation of key functions within the organization and driving excellence in our operational processes. You will collaborate closely with stakeholders across the organization to maintain operational stability, address escalations, supporting key leadership reviews, driving key collaborative events (workshops, All hands etc.) and implement initiatives to improve efficiency and effectiveness.

Responsibilities:

• Collaborate with stakeholders to gather project requests and features. Evaluate the business impact of each request and prioritize them in alignment with organizational goals.
• Partner with key stakeholders to draft key documents for leadership reviews. Coordinate leadership review meetings, ensuring timely delivery of materials and follow-up actions.
• Proactively identify, track, analyze and manage key escalations, ensuring timely resolution and communication to stakeholders.
• Organize and manage key events aimed at fostering collaboration, such as all-hands meetings, workshops, seller visits etc.

Qualifications

Qualifications:

• Bachelor's degree in Business Administration, Management, or related field.
• 3-5 years of experience in operations management or support roles or equivalent.
• Strong analytical and problem-solving skills, with the ability to identify issues and drive effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Detail-oriented with a commitment to excellence and continuous improvement.

Preferred Qualifications:

• Experience in supply chain, logistics, or eCommerce.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2